The guy is known to be a douche. The fact is he sold 2007 model tachs throughout this year(friend of mine got on too). He's trying to reinforce the "The customer is NEVER right" statement. If you goggle his business or look at all the neg. feedback on ebay, you'll know what I'm talking about. I dealt with him 4 years ago when he sent me some dried up trunk splatter paint, even had my painter talk to him...never got anywhere. He will not replace anything! Sorry, probably not what you want to hear, but most likely fact.