Well, never thought I'd bash Ames, but as the old story goes...you don't know how good a company is until you really need them. I've dealt with Ames for 32 years, -wow, how time flies. Spent thousands as you can imagine, and in all these years had 1 complaint.

The carpeting I bought from them made by ACC I installed over a year ago and its crappy! Looks shaggy and soft and starting to just fall apart with maybe 1000-1500 miles on it. Ames replied that they are willing to help, but after providing more details as requested, pictures and receipt I got radio silence, as to be expected. Sent 2 more emails to inquire about the progress or whether the needed add'l info, no response. Contacted ACC, no response.

So back to Year One for me or NPD. Sorry Ames, after the PY fusion seems they got too big to provide adequate customer service. This should have been an easy exchange, even though it was just outside the warranty window if they would have went just a little out of their way.