Easy fix. Buy a newer computer. Both Windows ME and Windows 2000 are unsupported, unprotected agains viruses and trojans with no security updates available, missing a lot of modern features, and are basically not worth screwing around with. As cheap as PCs are now, you can get a basic new computer that will run circles around your old one and has both the new operating system AND all the toys for just a couple hundred dollars. Save the Geek Squad call, you can replace your PC for less than they will charge you to reformat/reinstall.