I think TamRaz has decided to slam eBay members exclusively because I'm still receiving good parts from them time and again. They are batting 100% with me after at least a dozen sales. What is baffling is that TamRaz is still selling on eBay with all the bad feedback. Equally baffling is that people are still buying from them on ebay when they have 153 negs!
Yes, if I saw they had that many Negatives in one year... I'd shy away, and look for my parts elsewhere. But to hear this guys story... that was pretty bad... I wonder why the owner doesn't fire her? Maybe it his wife or? No idea, but she should not be dealing with people from what it sounds...
I see that! They have went out of there way for me. They get me great shipping rates and next day delivery. Some of their aftermarket parts...well, fit like aftermarket parts. That's my only complaint and that's the same everywhere. I have to go by my own experiences and they have been good. I think I know exactly who he was talking about and she is good on the phone. Some people don't take much doo doo when they think you are being funny with them.....
well, they MUST do fine with someone, they cant screw everybody... and I bet Ms Tamraz IS the owners wife, when she posted here and wrote to me ,she was called v.p.
And they read the posts here! I just got my discount upped to 45%! Thank You!!!! Maybe I should speak at sema as a counterpoint to the complainer?? I know what's in it for me, what's in it for the guy that complains? You have to wonder if there is a competitive factor here?
Good to see both sides when possible...It's just that bad press goes much further than good press... I hope they will take that into consideration and maybe work out the bumps in the road as they come instead of hitting them head on?
I have no complaints about Tamraz products or delivery or anything else , ONLY my discussion with Ms. Tamraz about her and my opinions on how to not take custoimers "hostage" for leaving "feedback"...... we do not agree and the problem is that IF you get a bad part...you cannot leave bad feedback abouth them ,because they then retalliate with bad feedback... the way it is sUPPOSED to work is , you leave feedback on the parts you receive,they are supposed to give feedback based on their dealings withn you, which IS : did they get paid on time!thats it...not to leave neg. feedback because you complained about late delivery or bad parts.... Im sure they DO have good parts and that several, or most deliveries are ok, but when not ......
I've seen this difference of opinions about eBay feedback before. Some sellers believe that they will rate the sale after it has been COMPLETELY completed. Meaning, they(the seller), leave feedback only after the buyer leaves feedback which totally completes the sales interaction. I believe this attitude happens after you(seller) have been wrongly hammered by negative feedback because you didn't cave in to absurd complaints about the item. Sellers find that buyers are much fairer about the feedback they leave if the seller still has his 'loaded weapon'. I think that this 'muddy' issue can really be simplified by remembering that leaving feedback is voluntary not manditory. Nobody has to leave feedback. Under the rules, it's unexceptable to leave negative feedback because someone didn't leave you feedback that you think you deserved.
My name is Marc Tamraz and I am the owner of Tamraz’s Parts Discount Warehouse. I wish to tell you a little about myself. In 1976 having loved Pontiac’s my whole life and especially Firebirds I went down to my local Pontiac dealer and purchased a new Firebird Formula. With 500 miles on my new beautiful Firebird the car was not fast enough for me. I proceeded to yank out the motor and dropped in a 30 over 455 with a 428 crank, giving me a displacement of 440 cubic inches. Bolted on Ram Air IV heads with a specially ground cam from Comp Cams and made many other mods to the motor. A full manual reverse valve body Turbo 400 and a Dana 60 from Strange Engineering with 4.56 gears in the back, with many other mods to this car too numerous to list. The car suddenly went from a 17 second snail, to running 11.0 with street tires and closed exhaust. Other Pontiac enthusiasts in Chicago saw the performance of my car and starting asking me to work on their cars. Along with my best friend, we formed a small company called Ram Air Research. Over the next few years, we worked on approximately 500 Firebirds, GTO’s and Can Am’s in the Chicago area, turning each one into a rocket ship. My car continued to evolve also. Best run on my car was 8.59 at 162 miles per hour. I still have this car today and hope to break into the 7's when this car re-appears in a few years.
It was a natural transition for me to go from wrenching cars to selling parts. Since 1984, I have dedicated my life to helping fellow enthusiasts restore their vehicles by supplying them with the highest quality parts available on the market at the most reasonable prices. My love of Pontiacs continue today and a Pontiac is what I drive. I am saying all this so that everyone in your club understands that I love Pontiacs, especially Firebirds. This is why I am responding to all of the negative comments that have been posted on this board.
As of today’s date, I have never responded ever on any other board, including the Buick board where, as noted on this board, there also has been some negative publicity about my company. My fear in responding on this board is that, although the majority of the members on this board will be fair and understanding, I know that there will be some members, that no matter what I say, will take my words and twist them. I am always the first one in the building and generally the last to leave, working an average of 12 hours per day. We are a good size company, with a number of employees and we have hundreds of thousands of customers in our data base. It is difficult for me to know what goes on with every customer with every order, but I do try my best to be involved with as many orders as I can to make sure that they proceed smoothly. Ultimately, I am responsible for everything that happens with my company, good or bad, and I accept that responsibility.
In regards to the situation being brought up now on the Buick board, since this is an ongoing police investigation I cannot go deeply into details at this time what is going on except to say that the person who is entering the posts out there is very upset, and he blames my company. This all started over a gas cap for a Camaro that we normally stock and was on national backorder. We gave a full refund to the penny on the cap. Since the customer paid by Paypal, we refunded him by Paypal. When we did this eBay, (not us) marked his account as unpaid and eBay, (not us) sent him a friendly reminder to pay us. This was a computer software glitch in eBay’s system which has now been fixed. This was the catalyst for how things began. This individual had more than one screen name he was using on eBay and he apparently was violating eBay rules and policies long before he ever dealt with my company. As of today, his accounts continue to be suspended from eBay. This is not because I have the power, control, or authority to suspend a user from eBay. It is because of his repeated violations of eBay rules and policies. Ebay will not suspend a user for their first violation, they will send you an email, explaining what you did and their rules and policies. Generally, they will do the same for the second or third violation and this is per our account representative at eBay. In other words, you have to be a repeat violator of eBay rules and policies in most instances to be suspended. This individual has sent my company many threatening emails. We have chosen to ignore every one and do nothing with them. On May 15, 2006, he sent us a very threatening email saying what he wanted to do to me, and the sexually explicit things that he wished to do to my daughters. This email crossed the line. I am sure that everyone out there reading this will have to agree that an email of this sort directed to my minor daughters and what he wanted to do to them, was completely inappropriate. We filed a police report and we were going to pursue action against him, but when the emails and threat stopped from him, we felt that he was finally going away. Even though I was fuming over the emails he had sent, I just wanted this to end. A few months passed, we heard nothing and then he started again. It is at this point I decided action needed to be taken. This is now an ongoing police investigation. The FBI has been called and a few other government agencies have been brought into this as well. It should be noted that this person has a picture of a young girl approximately 4 years of age, who is naked from the waist up, on the internet. Also, this individual has told the police detective investigating this case, that he will be at the Sema show this year in Las Vegas, with the Baldwin Motion people. Yesterday, I spoke to the people who run Baldwin Motion, and they never heard of him. Also, as of yesterday, Sema has never heard of him and he is not registered to attend. Most of what this person has said are lies.
It has been said that if you tell a lie often enough, people will believe it. I am taking a risk in writing this letter and doing so against the advise of my attorneys and actually against my better judgement as well, but I really care more about what the members of this board feel about my company, more than any other board. We are not perfect, I know we make mistakes, but we have a dedicated crew over here that all love cars, and we try to give that personal service and get to know our customers, something that you will not get from many other part companies.
I may not always be available to take a personal phone call, as I am pulled a hundred different directions, but I can assure you that if someone truly has a problem, if it is put in an email, that email will almost always be put on my desk. If I don’t personally reply, I will give that email to my office staff who will reply for me. Undoubtedly, someone on this board will misconstrue my intention for writing this letter. Hopefully you will take this in the spirit in which it is written, heartfelt and genuine. My family has been threatened, their safety has been threatened, I am sure everyone can appreciate the situation I find myself in. I am asking for the help of this board and its members in letting this die down. This member does not need the encouragement, the banter, the accolades and the vicarious thrill he is receiving from all this attention. The best that can happen is that the authorities be allowed to handle this in a private matter. The majority of you are parents out there and I’m sure you can appreciate my need to protect my family, my company and my employee’s safety.
Respectfully, Marc Tamraz Owner, Tamraz’s Parts Discount Warehouse
Marc, I really appreciate your letter ,your response... I know how it is to run a businness, you cannot please everyone... I ran my fathers two dealerships (Volvo and Mazda) for 7 yrs as Gen mgr.... I really appreciate your explanation here about the Buick post....I dont know who Ms Tamraz is , maybe your wife...if so , I and a couple of others did have an ongoing "discussion" with her last year Re a friend of mine, Kevin, who felt he was not treated correctly...we could not come to terms on how we at opposite ends of the spectrum look at EBay feedback...that was the issue at hand then.... I fully understand your position in this matter you discuss above , and you may never have been involved in the "other" case ,ours... but it still does not explain "your" (if it is) policy on the feedback? I`ll copy from my post above
quote: snip...my discussion with Ms. Tamraz about her and my opinions on how to not take customers "hostage" for leaving "feedback"...... we do not agree and the problem is that IF you get a bad part...you cannot leave bad feedback abouth them ,because they then retalliate with bad feedback... the way it is SUPPOSED to work is , you leave feedback on the parts you receive,they are supposed to give feedback based on their dealings withn you, which IS : did they get paid on time!thats it...not to leave neg. feedback because you complained about late delivery or bad parts... end quote
Thank You for being upright to attend to our club and its members, hopefully this can/will all be cleared out....
I give Marc credit for posting his reply to this specific issue. I too am a small business owner and know that sometimes it can be difficult to deal with a very small percentage of people. That is why I have not chimed in on these specific discussions. They almost always boil down to he said, she said type situations.
As a note, in my dealings with them (only on a couple of occasions) they had good customer service and provided the parts requested. The feedback issue is a totally different topic.
68' Firebird 400 convertible, numbers matching, solar red w/ deluxe parchment interior. 66' Pontiac Ventura Hardtop 66' Pontiac Catalina Convertible
Hi Marc, I appreciate the fact that you came on board and told us your side of the story. I had a bad dealing with your folks about a year ago, I was satisfied with the part, the shipping and everything, I didn’t appreciate the nasty email demanding I leave you a good feedback on ebay. So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife, yet when I called back a few days later the same voice answered the phone. The negative feedback that your folks left me was never removed from my ebay account, your wife said she didn’t care if I ever bought anything from you again. Now someone might be getting a 45% discount from your folks for 1 reason or another but I will never buy anything from your company and I will tell all my friends about your idea of customer service and holding customers Hostage, until I see things actually have changed around there.
So I recommend you explain to your folks that there actions represent you, How does that old saying go "1 Oh Crud will wipe out a thousand atta boys".
I have to say that I'm sorry for posting that about the 45% discount. I don't get a 45% discount from them. At least not all the time. I have saved more than 45% on some things. The part I regret the most is that it came off that I got a discount because I posted good comments about them and that was wrong. I posted the good comments because I got good service, period.
Bjorn Nice to hear from you, and I appreciate your words. The latest update on the Buick site is I have posted our toll free number in the hopes that the person who originally posted and started this will contact me, so we can resolve this and move on. Regarding last years matter, I was away on business when all this transpired. My office staff did what they felt was right at the time. I would have handled things differently. This was discussed at length and new procedures have been implemented. Who leaves feedback first has always been one of the hottest topics on eBay boards and I’m sure it will continue to be. Feedback is voluntary, not mandatory . We realize there are a limited number of customers out there. We are not a vindictive company. We are not out to destroy anyones reputation on eBay, but we do have a need to protect our reputation on eBay as well. Before any neutral or negatives are left on eBay a meeting takes place amongst myself and at least 3 other members of my staff. In some instances we will even contact the buyer for their side of the story and see if we can remedy the situation. We do not just arbitrarily retaliate as has been suggested. Every day people buy items and do not complete the transaction. Less than 5% of those people receive negative feedback for not completing the transaction, the other 95% nothing happens to. By right I am supposed to hand out neutrals and negatives against every non paying buyer. Ebay would prefer for me to hand out these type of strikes as this will then tell the world who to deal with and who not to. I understand you and others may not agree with our policy but rest assured we are really not out to hurt anyone. Sincerely, Marc
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Hi Kevin I’m glad you were satisfied with the product that you purchased from us and with the shipping. Sorry if we fell short on the feedback site. Please read our posted reply to Bjorn. I am not aware that we sent a nasty email demanding that you leave us good feedback on eBay. If this is true, I am asking you to send me a copy of that email. You mentioned that we apologized to you, hopefully you took that apology and accepted it. Over the past year, we have fired more than one employee for various reasons. If Gina told you that the employee was fired, rest assured that the employee was fired. I have very little tolerance for insubordination. When you called back a few days later and heard what you thought was the same voice on the phone, that doesn’t mean that it was. It’s funny, but, I’ve been accused of being Rob, and Rob has been accused of being me, and everyone has been accused of being John or Dave. What I am trying to say is, that when people work closely together for a long time, they tend to pick up habits, demeanor, and phone characteristics of their fellow employees and I can tell you in 20+ years of doing this, it is absolutely true. Everyday I pick up the phone, and someone starts talking to me, thinking I was the guy they were speaking to before, and I have to interrupt them and say, please hold on, let me find who you were talking to. If Gina said she doesn’t care if you don’t ever buy anything from us again, that is not characteristic of her. You may not want to hear this but you must have pushed every single wrong button to get her to that point. I cannot prevent you from telling all your friends about your experience with our customer service, but I hope that you would let this go. I’m willing to wipe the slate clean and start fresh, I would expect that you would be willing to do the same. Regards, Marc
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
I thank you Marc for letting us get to know you and for giving us the opportunity to hear your story directly from the source!
I sincerely apologize for even bringing this up. Since this had been an issue previously, I thought it was important to share, but with your reply to clear the air, I'm actually glad that I did post it. I think you have set the record straight and have shown more than good faith in the group of Pontiac enthusiasts we have here. And I'm sure they will, as a group do right by you!
There are other boards where I would have to agree, your hesitation to post would be valid. But I have to say, there is something different about this group... it's more like a family, and I think your information will be well received!
Again I thank you for posting, and I'm sorry for any inconvenience. I think you may have cleared away the "bad press" and replaced it with an honest perspective we can all now relate to.
I have only bought and sold a few things on EBay , like just under 200, but I `ve always felt its the correct thing to do when someone pays you for your product (mine) that you then give feedback based on that part of the deal...he/she has fulfilled his/her obligation ,you`re supposed to give feedback on that part.... then its your/mine to live up to yours , delivering whatever you/I sold...then the buyer gives feedback on that part...
I know, many EBayers dont do this , you are/were? not the only one doing it "the other" way...but its not whats meant to be, "feedback"...
Brett, No hard feelings, I understand what you did and why you did it and if the shoe was on the other foot I probably would have done the same thing. Best Regards Marc Tamraz's Parts
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Like I said, I'm now actually glad I did post it, as it lead to you opening this line of communication, and I have to believe that says more alone than any post could.
Again, thanks for your willingness to participate openly and for your responces.
I tried editing this but it blew up so I am trying to fix it so folks can tell who said what, I hope this makes it a bit clearer.
You mentioned that we apologized to you, hopefully you took that apology and accepted it.
Question from tamraz Item: 1967 1968 67 68 Camaro front spoiler & bracket set RS (4556381630) This message was sent after the listing closed. tamraz is the seller.
Mr. Young I would like to extend an apology to you for the conversation we had yeserday 7/11/05. I behaved unprofessionally and regret the tone the conversation took. Regards, Alison Tamraz's Parts 1-800-442-4601 Respond to this question in My Messages.
My negative feedback your folks left. Petty, wants to make his own rules. When you don't do what he wants, he leaves negative-SELLERS BEWARE - a real blockhead!!!! Seller tamraz( 23645) Jul-11-05 10:31 4556381630 Reply by kyautomator: I explained ebay rules, her reply was "they dont go by them" because of Morons Jul-11-05 10:59 Follow-up by tamraz: 13,335 to 89 nuff said
Over the past year, we have fired more than one employee for various reasons. If Gina told you that the employee was fired, rest assured that the employee was fired. I have very little tolerance for insubordination. When you called back a few days later and heard what you thought was the same voice on the phone, that doesn’t mean that it was.Alison still works there Marc.
If Gina said she doesn’t care if you don’t ever buy anything from us again, that is not characteristic of her. You may not want to hear this but you must have pushed every single wrong button to get her to that point.
Or I was right, again customer relations Marc. I realize this is the short version.
I wouldnt go apologizing to anyone Brett, the exact same thing took place on this board a year ago. Someone brought up Tamraz just like you did and then Marc poped up for Damage control. It is what it is. I dont see any proof to support his claims that these people are in the wrong or that he was in the right. There are plenty other vendors out there that dont have this dark cloud following them around. I have only bought 1 item from Tamraz and had no problem with it but I source other vendors due to repeated complaints like this.
I think it would be best for all of us to just speak of our own interaction with this business. There's enough finger pointing from people who haven't even had a bad experience with them.
Since I have no personal experience with them, it's hard for me to say either way. I have to take both points of view at face value... But I do hope that this all turns out positive in the end. One can hope...
Kevin, It is apparent that you have issues with my company and if you want to call me to discuss them i will be happy to talk to you. My understanding is, you are mad because you felt we should have left feedback for you first even though we explained to you feedback is optional and not mandatory. I really don't want to keep go over the same topic on something that happened over a year ago. You left us negative feedback for not leaving feedback first for you. We shipped your order in a very timely manner, your feedback had nothing to do with the product, the sales transaction, or the shipping. This is reflected in your feedback, which is a childish issue of who leaves feedback first. Also we never called you a moron, moron is a word you typed in your response on eBay. Kevin, Alison apologized to you, Gina apologized to you, I apologize to you and as i said earlier lets wipe the slate clean. There is no need to keep going over old history.
Last edited by tamraz; 09/27/0607:14 PM.
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Marc, Yes I can easily let it go. All I ask is for you (your company)to treat your customers with respect. Follow the guidelines on Ebay and dont try to hold folks hostage.
Kevin, I am very happy to hear you can let it go. Thank You. We do treat our customers with the utmost respect. This is reflected by the many years we have been in business and the large repeat business we do. We do follow the guidelines on Ebay and if we didn't Ebay would have suspended us long ago. It is not our policy to hold customers hostage. We must be doing something correctly as reflected in our feeback score of 99.4%. Our total positive feedback is 38,230 with only 155 negatives. I wish we had no negatives but lets look at all the numbers and not just focus on one. Sincerely Marc Owner Tamraz's Parts Discount Warehouse
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Kevin, if you can please post this on the discusion board for me, it won't let me go thu , something about firewall and its really pi**ing me off! Thanks Daniel Ray
Marc I sent the link to the guys here just to let them know that the other board I am on had a problem also. I have been on FFG for YEARS as well as the buick board also. The main beef here was the feedback setting. You said that several of you decide on feedback before a neg is given. What is there to decide on?? If they win, pay fast then your part is done. GOOD feedback for a good paying customer period. If they don't pay, then neg feedback for them period. You do not get their money, ship the part and then leave neg if they neg you for a bad part. That is childish and bad buiness practices if you ask me, not protecting your company. Also you pop up on the boards just for damage control like you did here. 6 posts total! The way your company treated Kevin was a slap in the face to me. The members on here are like a extended family to me and I have met and hung out with many of them over the years ! Your company carrys many of our parts as well as buick parts and we are delited to see someone do it to help us out with our cars, BUT you shouldn't feel like you are going to have to go thur he#$ if something is wrong with one or be cursed at on the phone trying to get it fixed. After seeing the way this has been handled in the past I will continue to order my parts from year one, ames, etc until tamraz gets a grip on customer care and I don't mean joining a board just to try to put out fires. ps, your feedback would mean a lot if ebay had not removed so many negatives from you, as far as ebay goes , you are following their rules as feedback is not required but saying you do not hold customers hostage is not true being the way your company retaliates for a neg weather its your fault or not. I'm thru with this, just wanted to say my piece since I sent them the link. PS, next time you join a board, join for the right reason, for cars and friendship, not for this! Daniel Ray
Another person peeing and moaning with no actual business experience with Tamraz. It just muddies the water. Tamraz hasn't ripped anyone off. He's trying to do damage control. More suppliers means lower prices. You guys act like you want him out of business. Now, what good would that do?
Joe, I appreciate your comments, but I'm a little confused. I may be misreading your post. If you are suggesting that I posted on this site a year ago, I'm almost positive, I didn't. Yesterday, to the best of my recollection, was the first time I ever posted on this board. THe post you are referring to, were from Gina, not me. If you read my letter, my purpose for posting on this board was to ask for it's member's help to protect the safety of my family, business, and employees. I knew that by posting on this board, I would take a certain amount of heat and if me answering questions from this boards members, openly and truthfully, is damage control, then so be it. But, understand, that is not why I posted on this board. It is nice to have a friendly dialog and I am humbled and somewhat surprised, that so far, everyone has been pleasant and cordial to me. I wish to thank you all, this is a great site! Marc Tamraz
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Marc, I applaud you for taking the time and to explain...even though most looks like 'damage control', and beleive me ,if it was me , I`d do the same! Yes ,last year it wasnt You here on this Forum ,it was Gina...she and I had a long conversation about your feedback policy....she claimed I "didn`t get it", whereas I think she didnt "get it"...but we had a nice polite conversation..
Re the "other board" ,theres NO REASON in the world someone should treaten You or Your family over car parts! That is just wrong!
But I have to speak my mind ,and this is purely my opinion ,AND made as positive criticism...
You as a business owner have all the rights to treat Your customers any way You like, You set Your policies ,whether is re FeedBack or other things...
Nobody can tell You what to do, but just take a minute and listen to what this conversation was about...Kevin called your company ,not because he had parts problems ,it was re your feedback policy...well, he didnt "get thru" to the person he spoke with...the policy stands... I spoke with Gina about that policy... Maybe its the best policy for your company , I dont know.... It`s just that I went to NADA`s dealeship mgmt school in 1984 and its not along the lines of what they taught there... I also trained (one of the first in our local area) our company`s "customer satisfaction mgr" in 1985-86 ,so I just feel I have some input to give....this is just to tell You I`m not "just some old kook from a Firebird board" (even if thats true...LOL)
Jim stated that it looks like 'some o us' want You out of businnes', I dont think that is true at all,personally I wish You the best and I am only trying to help...
but from this "go around" ,the last two days, 2 things puzzle me 1) You stated first that the person 'misbehaving' with Kevin was fired....that does not seem to be the caser...and I am NOT asking You fire her ,God Forbid no!. It just 'seems'that your statement was not quite correct. 2) in all your explanations ,theres very little talk about the feedback policy , I understand thats probably not the big one on your mind ,but for this site ,that was the problem at hand...
Personally I would not do business with someone who up front tells you that only after I give feedback, you would do same for me , that is in my book "customer hostage taking"....so you control the feedback %...(and thats the whole 'beef' in a nutshell!)
But thats just me, my opinion...and I could be wrong...But I think many more than I feel that way ,and it may not be the best policy....of course its your company, your policy....no question....I just try to "lead the horse to water here, not make it drink"...
for whatever its worth Marc, I wish you and you family the best, best luck in business too....and I hope nobody harms anyone!
we welcome You to this site and hope to see you around more and maybe pics of your car(s), mine is in my sig. below...
Bjorn, Thanks again for the kind words, everything you say is appreciated and will be considered. I would like to ask all members of this site to go to Turbobuick.com and read what is being said over there. When you read the posts by Tommynos it should shine a little more light on what I have been dealing with and my concern with my family, company and employees safety. PS Nice looking car. Marc
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Bjorn Quote: "Jim stated that it looks like 'some o us' want You out of businnes', I dont think that is true at all,personally I wish You the best and I am only trying to help..."
I need to address this because it's pointed at my statement.
When an individual follows another from one web site to another with long ranting posts when they have not even bought anything the only motive I can see is to harm the business.
When another decides he can let things go and then posts for someone who isn't a member then it shows a concerted effort to make a business look bad.
My post was aimed at this and not a general slam for anyone with an opinion.
As I said before, I personally didnt have any problem with Tamraz's parts, pricing or delivery, however, I source other vendors due to several complaints [minus people that threaten people because of car parts] that I have heard over the last year plus. Not as if an ebay rating means anything to me but I disagree with their policy and perhaps by going elsewhere Marc will change his policy. If not, I am sure he will still do fine as a business, but with limited or none of my business. Just my decision and thats all that it is. I perfer one vendor over the other for whatever reason. Oh, and acutally, I would rather give the business to Marc since he is local but I dont due to his ebay policy and other consumer complaints.
Finally got this figured out. Ok first for you Jim, I have been a member here years longer than you, I just don't post here much, just the email list. I own a 68 firebird as well as a 86 turbo buick so duh yeah I am a member on both sites. The only one following anyone I would say is Marc. We had a problem the other year with Marcs feedback policy which if you read all the posts he has made he still will not change that at all so if you get a bad part, etc and leave neg then they SURE will put it to you. The 155 negs he has is only a drop in the bucket as most were removed by ebay for him and goofbay.com will show you with them leaving over 1500 negs you think only 155 people gave them negs as well?? I Think not. When I first sent this to the list about the problem on the buick board it only had 3 posts, NOT the blow up it is now. I was watching out for OUR members here. I have gone out to help guys here over and over again and very GLAD to do it. What have you done lately? The NUDE photos he says are on toms site are nothing but a lie and a way to make someone look bad. Look at the site again to see, his DAUGHTER is giving him a thumbs up for buying his car and only a nasty person would twist that around to use like that on here. I had no intention of starting this much drama but since you thought I was a newbie on here I wanted to set the record straight to you! All that was wanted to start with was him to examine his feedback policy and take care of his customers. Thats it man!! I don't think that was to much to ask for myself as I have lost money on a job before but I got it back ten fold by word of mouth and repeat buiness. Now as for Tom, yes he said things wrong for sure and being mad when he did it just added fuel to the fire but it sure was strange we never heard of him on the buick board OR here until someone had a problem then BAM here he is. I totally understand damage control and I don't blame him a bit but the thing with the nude pics [ as he put it ] would have really ticked me off as well. So they have now both said things wrong. This has really blowed up and it was not meant to be brought here like it was. I simply wanted the guys to know that we were not the only ones that had problems with tamazr's feedback policy! Jim, you standing up for your friend Marc is what friends do as I would also but be sure to know the whole story before you start saying I joined this site just to have long ranting posts as you put it. Maybe you should read my post kevin sent in for me again. If you think that is ranting then you must have a very sheltered life bub. I was just saying my piece, nothing more , nothing less take care Daniel Ray
Ok Daniel, I'm only posting this because you brought me back in.
Quote; "Ok first for you Jim, I have been a member here years longer than you, I just don't post here much, just the email list"
OK Good! What is the point?
Quote; "Jim, you standing up for your friend Marc is what friends do as I would also but be sure to know the whole story before you start saying I joined this site just to have long ranting posts as you put it. Maybe you should read my post kevin sent in for me again. If you think that is ranting then you must have a very sheltered life bub."
I did not know Marc until yesterday. Like I posted, I have bought many parts from his company and it's been 'ALL GOOD'. I highly respect any members opinion AS LONG AS IT IS RELEVANT. The only problem I had with any post in this thread is if they were made without any business experience with Tamraz. This is a very serious matter and a VERY SERIOUS category to be posting in. Like any other good board, comments made here, in this category should strictly involve business experiences and real dealings. I have had real experiences with the company, have you? If so, then talk about that. Let's all talk about what exactly happened when we dealt with TamRaz. Tell me why this is wrong?
I like things simple. Laugh at that if you want but it makes things easier.
There are only 4 members opinions here(in 5 pages) that actually talk of dealings with Tamraz: 1. Davids69bird- POSITIVE 2. KevenYoung- NEGATIVE 3. Catalina- POSITIVE 4, fbody69- POSITIVE
Sorry if I missed anybody but this thread is so muddied up that it's real hard to find the transactions in it. Remember, I'm a member too and I have had business dealings with Tamraz and I have just as much right to post here as the other three that have.
I stand corrected. Excellent point, Bjorn. To date, everyone has received what they paid for, it is the feedback policy that is the real problem. I bet we can all agree that if Tamraz shot each buyer a POS after paying this would be a 'non-issue'.
OK Good! What is the point? When another decides he can let things go and then posts for someone who isn't a member then it shows a concerted effort to make a business look bad. That was the point to let you know that I was and have been a member here , a lot longer than you I might point out. I also did not mean to bring you back in as you put it. I was responding to YOUR post so you came back in on your own bub. As far as dealing with tamazr , I wanted to but after the way kevin was treated I declined and dealt with year one, ames, etc without any problems and have always been treated with the upmost respect from them. When I had a part wrong or bad they made it right , right away so I am happy dealing with them now. I highly respect any members opinion AS LONG AS IT IS RELEVANT ok now for this one, you must not have been here very long or you would know that this is one of the most family oriented sites there is on the net period!! I have talked with kevin many times over the years and reguard him as a very good friend so when he was treated badly it was just as personal to me as it was him so yes it became relivent to me as well. Maybe you have no good friends so you don't get it?? If you had listened to him instead of hanging up you would have understood that the other day. Yes this is serious but since you wanted to hammer me without knowing me then I felt it was only fair to let you know I was not following sites as you said. The whole thing blowed up due to the feedback policys and it should have been handled diffrently on both sides, as I said before it was only the first couple of posts that I sent a link to before it all blowed up and got ugly. like I posted, I have bought many parts from his company and it's been 'ALL GOOD'. I am glad you have had good parts from his company and hope you continue to, but your not the only one buying and not all have had the same service it would seem. We all know that you can't please everyone all the time so some bad feedback is to be expected but fairness is expected as well. Thats all that was wanted on here to start with was the feedback policys they have to be reexamined. I do NOT want mark out of buiness at all either, its great to see someone carrying our parts but I don't want to feel like I am being help hostage to see if I leave good or bad feedback before I get mine. If I buy, pay fast, then my end is done. Postive feedbac period!! My end would be done once I paid in a timly manner. If I buy and drag my feet paying or do not pay at all then I should get a negative for it!! Thats all that was wanted and thur all the posts they still will not say they will even consider changing it when it is clear they are in the wrong on this. Once or if they change their policy on this then yes, I will buy from them and do so gladly, until then I will continue with the other vendors out there which is my choice to do so. Marc also said it is a childish issue of who leaves feedback first. If so then what would be the big deal with leaving feedback first to your buyers that paid in a timly manner? They did their job right? Thats what the big beef here was period so you tell me why that is so wrong? If you want to contiue this feel free to email me personaly. I am not here to hammer marc at all, just to ask them to consider changing their ebay policys, its pretty clear that you are here to defend him so maybe we both need to bow out of this whole mess. Daniel Ray
Now that is simple and sweet! If Kevin and Marc can agree I bet we are done here. Beats the heck out of what happened on the other board. Let the end justify the means.
..snip... To date, everyone has received what they paid for, it is the feedback policy that is the real problem. ...snip...
good parts, orderly shipping seems to be correct...feed back was the discussion (on this board), and lets keep it there....Marc will make his mind up how to deal with it, all we can do is voice our opinion ....
Hi everyone, What a week it has been. At some time when my head is clear I promise to write a letter. It may be long because at times I don't know when to shut up and have been accused many times in my life of having diarrhea of the mouth, LOL. For those of you who have not been following what is going on with my company on the Buick site go and read it. I really tried to make good with Mr. Burnette but unfortunately we are are at a stalemate. I have read every post here and am sorry if i am causing members to have words with each other, that was never my intention. Very soon i will inform this board of our eBay policy regarding feedback. I am in the process of making final changes. Thank You Marc Tamraz's Parts
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Hi everyone, What a week it has been. .....snip..... I have read every post here and am sorry if i am causing members to have words with each other, that was never my intention. ...snip... Thank You Marc Tamraz's Parts
Dont worry about THAT Marc, thats life, we`ll survive, thats like siblings fighting! We`re a good family here.... .....hope you will get everything fixed, ...and....maybe even the feed back...
I just ordered $1540 bucks worth of body parts for my 68 firebird. I will update you with my results.
they have a 99.4 rating, 153 negiatives a year compared to what, 12,000. thats awefully GOOD customer service in my opinion.
Perhaps .6% of the people out there are unreasonable people. IT would be my guess. I'm sure if you call them names its not going to help your cause. I didn't make the order off of ebay, I called them directly.
AND if Tarmraz reads this, my order is coming to Raleigh. make it a good one OK
eBay policy does allow sellers to withhold feedback until after buyers post feedback. However, just because it is allowed by policy does not mean it is good business practice, or that it is right, or that it does not influence buyers to leave good feedback in order to get good feedback.
There are many sellers out there who operate like this, and many do proclaim it in their ads. Here is one:
2ndturn
WE WANT POSITIVE FEEDBACK! We will always do what ever we can to make this a POSITIVE experience for both you and us. Please be sure to read ALL the listing details before bidding.
WE LEAVE POSITIVE FEEDBACK WHENEVER WE RECEIVE IT. WE LEAVE NEGATIVE FEEDBACK FOR NON-PAYING BIDDERS OR IF NEGATIVE FEEDBACK IS LEFT FOR US.
Last edited by Yellowbird; 10/05/0603:09 PM.
Vikki 1969 Goldenrod Yellow / black 400 convertible numbers matching
Pete and I don't worry, we go right to the source. Why get ePay in the way, I say? 1-800-442-4601 (Within the United States) 1-630-904-4500 (Outside the United States)
I bet Pete gets good parts, there was NEVER a problem (on our site) with parts, the only discussion HERE was about feedback... and as Vikii states there are a few others that do the same....I wont buy from them either....when someone states that up front that You as a buyer need to give feedback first...something is rotten in Denmark..., it makes you feel like you`ve been taken hostage... I leave feedback on my buyers AS SOON AS they pay me...the way it SHOULD be...yes, I may take the chance of them leaving me bad feedback, but thats life....you cant always be on the controlling side.
not that I dont speed on the freeway , but try this one:" officer , I cant see why I`m getting a ticket , all these others speed too"...lol
on these parts you DO have a choice ,and if you feel you get great service and parts from Tamraz because you phoned in , great...buy there...I could probably do that too...but I wouldn`t buy off EBay with that policy.....
Bjorn, I don't leave feedback for sellers unless they leave me feedback first. 8 out of my last 10 transactions on eBay went without any feedback given either way. That's because the sellers didn't leave feedback for me. They were all great deals that I couldn't get anywhere else but eBay. Now, if I were to say,"I'm not buying from any sellers that do not leave feedback" then I would be the loser in the deal. Think about it, it's very prevalent on eBay to avoid the feedback.
Jim ,we may differ on that point ,and its a valid point you make...BUT I have not had any problems with my feedbacks , as a buyer or a seller (so far)...I only have about 180-190 responses (actually more, but some from multible deals) , but a solid 100% positive (so far...)
If I were to buy something from You and You state up front: "I will not give feedback until you give me positive..." I would be leery dealing with you... I`d be wondering: "why"?
Maybe the fact that Tamraz has 6610 items on eBay right now might help explain the reason? Imagine the work you had with the number of seller auctions that you ran. With that in mind, imagine 6610 of them at once. It would be hard for a seller with this many auctions to add the personal touches that you put into yours. And with the 'odd ducks' on eBay, they took a 'shot-gun' approach that would cover everybody. Imagine on Monday morning having to write 6000 feedbacks!
Bjorn, You are a tough nut to crack. Maybe if I site some real life experiences that we have both had. Remember, I'm writing this with a smile. Follow this: There is this buyer. Lets call him Ron. He buys this used steering column off eBay from a seller, we will call the seller Terry. Terry's column is in fine used shape. Ron just needs the collar off it because his car was a column shifter now switched to floor shifter. Ron destroyes the used column he bought from Terry. Ron is one of those odd ducks that will pull out a hair in a restaurant and put it on his burger after he eats half and starts screaming about the hair. You know, so he can get his money back and another free burger. Well, Ron tells Terry in an email that he's going to need another column because the one he was sent is junk. Terry knows better and decides to make his stand, here and now, against this BS. Ron leaves Terry the most terrible feedback he has ever read! Terry, being the people loving dude that he is, has already left Ron gleemingly positive feedback because he leaves it right away when he gets paid. Can you see that Terry may have left feedback a little prematurely? Is the sale complete before the buyer tells the seller that he/she is satisfied? When you were in the car business, was the sale complete when you got paid? Did you make up your mind about the sale when the buyer handed you the check? Or, could you rate the sale better after you presented the car and had a chance to hear any concerns?
~ WE LEAVE POSITIVE FEEDBACK WHENEVER WE RECEIVE IT. WE LEAVE NEGATIVE FEEDBACK FOR NON-PAYING BIDDERS OR IF NEGATIVE FEEDBACK IS LEFT FOR US.
I would not buy from a seller publishing this policy. And I won't knowingly buy from any seller whose unpublished policy it to post retaliatory feedback when a customer posts a negative experience. If I buy from a seller and get bad service such as the part was not really in stock when auctioned (and not noted as such) or arrived a month late, I should be able to post a negative stating the facts and no negative is appropriate in retaliatory response.
Jim ( I `m smiling too now..), I understand perfectly, thats a great "made up " story...lol But, thats the chance you take by being amongst the living.... you cannot hedge for any unforseen situation that will or wont happen....I choose to "do the right thing" and if someone screws me , I will try to let people know the story . You cannot go around life expecting everyone to screw you.... "do unto others as you want them to treat you" or something like that..... then you pick your friends....
I think I would trust anyone on this site, (maybe I could run into a bad apple, but lets hope he`s gone!) until they prove me wrong..... have done it before, I`ve even sent out 'some' items before I got paid , and so far, touching wood, nobody disappointed me... great community here on fgf!
Bjorn Quote: "You cannot go around life expecting everyone to screw you...."
On eBay, you had better!
Another Bjorn Quote:"do unto others as you want them to treat you" or something like that"
Of course. I don't see how this applies specifically here(on this post) more than anywhere else.... Of course I would invite others to do as I do...That's what giving advice is all about(or should be)....
another Bjorn Quote:"do unto others as you want them to treat you" or something like that"
Of course. I don't see how this applies specifically here(on this post) more than anywhere else....
applies to feedback (as I see it)...give it as you receive your part or the money ,as soon as the other persoin has fulfilled hs/her obligation(s) ,you post that.....not waiting to see if he/she is not satisfied with the part... jmho
Posting that in the first place points to a double standard that someone would want something different than what they give. No double standard here. I don't get upset when I don't get positive feedback right away from a seller.
I dont understand..... I dont get upset if I get feed back or not....I will still give feedback.... lets say I sell a used door glass on EBay , someone uses BIN, and I get my money... I will then post positive feedback ,"that this buyer pays on time" or something to that effect...then I`ll send it out...if he wants to give feedback he will, it can be 1) part came in , as described, well packaged or 2) part came in , damageed in freight or 3) Part did not arrive or 4) part came in ,was badly scratched , not as described
etc ,etc...none of those have anything to do with his paying on time or not...he still fulfilled HIS obligation ,which is what MY feedback should be about... its not like: I`ll wait to see if he gives me bad feedback because he a) screwed up the part while installing or b) found a scratched piece of glass ,not as described, (my fault)
and when he is not satisfied with my part , I tell the world he`s a scumbag.....
here`s my feedback as received : Feedback Score: 188 Positive Feedback: 100%
Members who left a positive: 188 Members who left a negative: 0
and when he is not satisfied with my part , I tell the world he`s a scumbag.....
Who does this? I didn't believe this to be the issue. I thought this thread was about something else entirely; Tamraz's feedback policy(and others like it). I didn't realize Tamraz did this or I wouldn't defend the position. Did they do it?
Here's a link to Tamraz feedback left for others. I don't see anything like that happening, at least not in the last 200. EDIT 1000 and got tired of looking,LOL.
and when he is not satisfied with my part , I tell the world he`s a scumbag.....
Who does this? I didn't believe this to be the issue. I thought this thread was about something else entirely; Tamraz's feedback policy(and others like it). I didn't realize Tamraz did this or I wouldn't defend the position. Did they do it?
No I didnt say Tamraz did...I was first initially only talking about Tamraz and their policy, I thought You got off the subject, and I responded, this was about an "imaginary person"....but Tamraz leaves "that option" open...what they DID DO ,( not Marc nor Gina , but their employee), was to call Kevin a "moron" on the phone when he wanted a positive feedback without having left his positive first....
we can continue this debate forever ,not that I think we`ll get anywhere...I think we can just agree to disagree....
Bjorn Quote: ...what they DID DO ,( not Marc nor Gina , but their employee), was to call Kevin a "moron" on the phone when he wanted a positive feedback without having left his positive first....
You know this as fact? I've talked with Kevin on the phone and I wonder....
Bjorn Quote: ...what they DID DO ,( not Marc nor Gina , but their employee), was to call Kevin a "moron" on the phone when he wanted a positive feedback without having left his positive first....
You know this as fact? I've talked with Kevin on the phone and I wonder....
Not sure where you got off subject ,maybe I misunderstood.... and Re Kevin ..yes, and I have spoken to Kevin many times, on phone ,in emails, in person ,and I dont wonder
Yah, selective objectivity. Where as, I'm dealing here with complete objectivity. I don't know Marc or his people. I don't know Kevin. Although I have talked with both on the phone. What I do know is that when two people are on the phone, only they know what was said. You can guess. You can take sides with your friends. It's far from 'the facts' though.
Yah, selective objectivity. Where as, I'm dealing here with complete objectivity. I don't know Marc or his people. I don't know Kevin. Although I have talked with both on the phone. What I do know is that when two people are on the phone, only they know what was said. You can guess. You can take sides with your friends. It's far from 'the facts' though.
not sure I follow you...'selective objectivity'? you mean that because I know a person personally , I shouldnt know him /her more than someone else?
you spoke with "both" on the phone...for less than a minute with Kevin ,you told me....I dont think that counts as to know how he is...
I have talked with You on email lots more ,but I dont think I "know" you....what I referred to is that when being around a person for some time , you know how that person jokes, you understand some sentnces that you might 'mis' understand in typed words... for instance I seriously doubt we would have this discussion like this if we knew ea other better...
and again ,since we were taking about "feed back" policy , I`m not taking sides with my friends,..I only state the way I think feedback should be done....it just happens to coincide with what Kevin thinks , and a few others , vs. what Marc thinks (or did think, I dont know at this point), or what Tamraz policy at least was......
re "facts" , as Marc stated, ... whomever Kevin spoke to was fired, but when Kevin called back last week, that same person answered the phone...its not very likely ,but is possible, that she is not working there anymore , but just stood around and happened to answer the phone at that time....I dont know...
not sure I follow you...'selective objectivity'? you mean that because I know a person personally , I shouldnt know him /her more than someone else?
You are not being objective when you call a phone conversation 'fact'. And say I 'know' what was said.
you spoke with "both" on the phone...for less than a minute with Kevin ,you told me....I dont think that counts as to knowing someone...
I said I didn't know him. I do know what he's like with a stranger over the phone. Maybe like when he placed his order.
I have talked with You on email lots more ,but I dont think I "know" you....what I referred to is that when being around a person for some time , you know how that person jokes, you understand some sentnces that you might 'mis' understand in typed words... for instance I seriously doubt we would have this discussion like this if we knew ea other better...
I would still try to help express a point no matter how good I know you.
re "facts" , as Marc stated, ... whomever Kevin spoke to was fired, but Kevin he called back last week, that same person answered the phone...its not very likely ,but is possible, that she is not working there anymore , but just stood around and happened to answer the phone at that time....I dont know...
As a business owner, if a customer has a gripe with an employee, it is my or my manager on duty's job to straighten out the issue and make the customer happy so they continue to do business and provide positive word of mouth.
If a customer demands that I fire an employee because they don't like the way they were treated, I would consider that an unreasonable demand and that customer may remain dissatisfied in that respect. However, a serious discussion with the employee would take place after the situation is defused.
If I tell the customer I will fire the employee, I had better have good grounds to do so or the employee will have a claim against me. I have dismissed two employees for incompetence and other issues. One went to court. I prevailed. In any case, the employees were fired, and remain fired. They are both customers now, as they understand that they were treated fairly and that their dismissal was not a personal issue, but professional.
If I did not intend to fire the employee, I would explain to the customer that the employee will be reassigned to other duties pending completion of retraining/review/anger management/education or whatever it takes to get the employee ready to carry out the assigned duties in a professional manner, and would then do so. And I would likely personally handle that customer's calls for a while to re-establish good will.
Vikki 1969 Goldenrod Yellow / black 400 convertible numbers matching
I may have missed the point but all that sounds good to me. Good and reasonable. I'm sure Marc Tamraz would agree. In fact, it sounds like that was exactly what he did. Or what Gina did.
I disagree. If a customer was told the employee was fired, to soothe the customer, and if that is not true, that does not speak well for the employer's veracity or good will.
I would not choose to have someone lose their job over a single incident, but one chronically bad employee will do far more damage, for far longer, than one happy customer can build.
Vikki 1969 Goldenrod Yellow / black 400 convertible numbers matching
Kevin Quote:"So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife."
It sounds like this could have been handled better by Gina. She never should have said that her employee was going to be fired if she didn't intend to follow through. If this employee was good enough to keep, Gina should have told Kevin that an apology was going to have to be good enough.
Kevin Quote:"So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife."
It sounds like this could have been handled better by Gina. She never should have said that her employee was going to be fired if she didn't intend to follow through. If this employee was good enough to keep, Gina should have told Kevin that an apology was going to have to be good enough.
Hey, Ive had more than a few beers tonight and I just want to say that everyone here is the best,,,, regardless of the pissin contests that we get into. Jim, Vikki, Bjorn, Banshee [Where are you BTW???], etc... are all the F'ing best regardless of any debats we have had, or they have had, etc.... Whatever,,,,, Merry F'ing Christmas Wait,,,, a little early on that one,,,, Meryy Halloween! Now all yo9u suckers smile at my drunken post and kiss each other!
Oh hey, Vikki, we need to hit Bell's brewery again,,, YUMMY!!! I was just thinking of earlier this year when we were up there,,, that was a blast! We should figure something out again like that. Heading to NW Indiana or CHI town for any reason?
They just re-opened a great rink in NW Indiana. St. John Ice Arena in St. John IN. Since they just re-opened they may not be booked up or at least a little cheaper. As for Tom, well I havent talked to him in a while. Let me know.
still consider Jim a 'friend', whether we agree on Tamraz feed back policy or not.....
lol I second that, we still seem to be waiting on a post from marc. Wonder if that will happen or not as its been a while now. After reading goofbay.com [yes thats spelled right lol, not ebay ] on feedbacks left I have my opion. I'll just stay with the ones I know myself like year one,etc. later guys Daniel Ray
It's all good guys, and I, for one, appreciate ALL the input on Tamraz. I have learned from this 'Buyer Beware'. From my end, I would never have guessed what was going on for other people. Thanks.
Well, I recieved all my parts from tamraz with the exception of the hood inserts which according to fedexe.com is on the truck and will delivered in an hour. What was really great is I didnt' have a business address to ship all the freight to, instead of having it deliverd to my house for more $$$ it was delivered to a local freight company and I picked it up there. The best part about that, it was about 1 mile from my house So... for all of you that care.. I ordered a shipment, paid with credit card, got good follow up(they emailed me all info and also called me about the shipment) It was delivered to shipping house and I opened all the boxes and looked at the stuff before I signed. It prompted me to go back and order the hood tach from them
I think tamraz is a descent company and I will keep trusting them with my orders if I have them in future.
I do believe if there is a problem with your order and you call up and act like a dickhead, they may be more difficult to deal with.. LOL [censored] yankees!
what a long drawn out topic here.now it is my turn to chime in.tamraz is a competiter of mine but i do understand their policies.i sell on ebay and i leave feedback when i have time.sometimes i forget but i care alot more about making the customer happy than feedback.i also keep my business small enough that i can do everything myself.i have tried paying people to help but they never care about your business as much as the owner will.i give every customer my attention and i deal with one at a time.marc's business is too large to do that and not many people understand how hard a business owner has to work doing the volume he does.i can't critisize the man.i think he is doing a good job from what i can see and feedback should not be what determines which company you buy from.the quality of the part and how they handle the transaction is what is important.
an update, when I got home the ups man came with my hood inserts
so I ordered and recieved, a 400 hood, inserts, two fenders, trunk, rear pannel (rear light area) and the strip behind the rear window... shipped for $1540
I liked it all so much, I called them back and ordered the hood tac It was like $200ish If I remember right..
everything came in great, quick, and with good communication
Great! Let us know about how the sheet metal fits. How does that hood look? Pics would be great too. It's good to stay up to date on what all the suppliers have.
I bought the 400 hood from Tamraz in early 2004. The inserts were sent separate from the bulk hood shipment of course.
I was concerned when I picked up the 400 hood and there were no inserts inside the large box, but one call to Tamraz cleared it up. The inserts arrived a day or two later through normal mail.
The quality (at that time) of the hood was great, and I am very happy with the hood.
'68 428 HO M3 Monster, 4-on-the-floor! Need I say more?
It will be a while before the hood is ready to bolt on. I'm currently ripping out the motor, taking the fenders off, need to fix firewall with a little patch and weld,
I bought a 400 hood from Tamraz and I had no problem with him or his company. I've also received a free set of heads from Bjorn (very generous - all he asked me to do was pay for shipping). In addition I bought a pair of window regulators from 69firebird man for a very fair price and he got them to me quick. Tamraz sounds to me to be a solid individual. He went way beyond the call to come on here and address this situation. I'm a coach and if there is one thing I know for sure there is no way you can make everyone happy - no matter what you do. Thanks again to Bjorn and Terry
Never had a problem with them, and I've used them on a couple of occasions. Might I be one of the lucky ones?
the only thing we discussed was their EBay feedback policy and demeanor when asked about it, not their products , which everyone seems to be ok with...
i got a battery tray and hold down from them part was good and they shipped it quick so no problems here
1967 firebird 1976 Trans Am 1979 TATA 1991 Trans Am GTA 1996 Trans Am convert(1 of 174 triple white) 2002 Trans Am Collector Edtion #1358 2008 G8 GT 1972 Chevy C/10
I can safely say I will never buy anything from them, to much bullsh1t and to many negatives for my money.
I am a chef and used to be a business owner, The guest or customers need to be your #1 priority and from what I have read on multiple sites this Company just does not get it.
1969 GTO Convertible 1969 Firebird 400 1979 Trans Am 1995 Trans Am Convertible
Well I thought I would give them a chance but I got BSed by them. I ordered a door skin on 7/10/08 and was told that it was "in stock and will be shipped today." Of course it is the 24th and I had to call them -and it was shipped from the manufacturer direct on the 21st. I spoke with the manager, John and he was very helpful and apologetic, yet nonetheless I am perturbed a bit over the wait and the story that it was being shipped that day. I asked directly and emphatically. Next time I will insist on a tracking number by the end of business that day, or cancel my order. I will give them one more chance and deal with the manager, and if they flub it, they won't get my business again.
1969 Firebird 350 Coupe, Rust free Texas body, formerly brown, now a TA clone with quality spoiler, latching hood and TA wheel; 1969 GTO Convertible Expresso Brown/Parchment(currently painted red). Both numbers matching. My first love was a Cameo White 67 326 Coupe, bought back in 1983, at the age of 17, for $1,200. Been hooked since on PONTIAC! Working on a 67 400 ragtop for customization-Gulf Turquoise/Parchment/400/4 spd! My winter project!
this is an old thread but I thought I would chime since I have recently dealt with them.
I talked to one lady Diane about a part and she said to call to make sure it is in stock before you buy it on ebay. So I made sure it was, bought it and then went to pick it up at the warehouse. No problems, although one guy was kind of rhude.
I will go back to them if the price is right since I can just pick it up.
I got some parts from them shipping, was delayed "back order" when I complained they bard me on ebay..sell something that you dont have and when some one complains bar um....great policy! NOT I wouldnt buy from them again if they had the only thing on earth that I needed....
this is an old thread but I thought I would chime since I have recently dealt with them.
I talked to one lady Diane about a part and she said to call to make sure it is in stock before you buy it on ebay. So I made sure it was, bought it and then went to pick it up at the warehouse. No problems, although one guy was kind of rhude.
I will go back to them if the price is right since I can just pick it up.
exactly why they are a problem.....why should a customer call to see if they have the part in stock ,that they list for sale on EBay??? Isnt it their job to make sure they have in stock what they sell?? Bad policies all over ....
I agree Bjorn, it means the customer has to jump through hoops even before ordering and that isn't right.
Similarly you shouldn't list parts on ebay if you don't actually have them ready to ship. I would assume people ordering parts they don't have is where most of the feedback comes from.
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