I think TamRaz has decided to slam eBay members exclusively because I'm still receiving good parts from them time and again. They are batting 100% with me after at least a dozen sales. What is baffling is that TamRaz is still selling on eBay with all the bad feedback. Equally baffling is that people are still buying from them on ebay when they have 153 negs!
Yes, if I saw they had that many Negatives in one year... I'd shy away, and look for my parts elsewhere. But to hear this guys story... that was pretty bad... I wonder why the owner doesn't fire her? Maybe it his wife or? No idea, but she should not be dealing with people from what it sounds...
I see that! They have went out of there way for me. They get me great shipping rates and next day delivery. Some of their aftermarket parts...well, fit like aftermarket parts. That's my only complaint and that's the same everywhere. I have to go by my own experiences and they have been good. I think I know exactly who he was talking about and she is good on the phone. Some people don't take much doo doo when they think you are being funny with them.....
well, they MUST do fine with someone, they cant screw everybody... and I bet Ms Tamraz IS the owners wife, when she posted here and wrote to me ,she was called v.p.
And they read the posts here! I just got my discount upped to 45%! Thank You!!!! Maybe I should speak at sema as a counterpoint to the complainer?? I know what's in it for me, what's in it for the guy that complains? You have to wonder if there is a competitive factor here?
Good to see both sides when possible...It's just that bad press goes much further than good press... I hope they will take that into consideration and maybe work out the bumps in the road as they come instead of hitting them head on?
I have no complaints about Tamraz products or delivery or anything else , ONLY my discussion with Ms. Tamraz about her and my opinions on how to not take custoimers "hostage" for leaving "feedback"...... we do not agree and the problem is that IF you get a bad part...you cannot leave bad feedback abouth them ,because they then retalliate with bad feedback... the way it is sUPPOSED to work is , you leave feedback on the parts you receive,they are supposed to give feedback based on their dealings withn you, which IS : did they get paid on time!thats it...not to leave neg. feedback because you complained about late delivery or bad parts.... Im sure they DO have good parts and that several, or most deliveries are ok, but when not ......
I've seen this difference of opinions about eBay feedback before. Some sellers believe that they will rate the sale after it has been COMPLETELY completed. Meaning, they(the seller), leave feedback only after the buyer leaves feedback which totally completes the sales interaction. I believe this attitude happens after you(seller) have been wrongly hammered by negative feedback because you didn't cave in to absurd complaints about the item. Sellers find that buyers are much fairer about the feedback they leave if the seller still has his 'loaded weapon'. I think that this 'muddy' issue can really be simplified by remembering that leaving feedback is voluntary not manditory. Nobody has to leave feedback. Under the rules, it's unexceptable to leave negative feedback because someone didn't leave you feedback that you think you deserved.
My name is Marc Tamraz and I am the owner of Tamraz’s Parts Discount Warehouse. I wish to tell you a little about myself. In 1976 having loved Pontiac’s my whole life and especially Firebirds I went down to my local Pontiac dealer and purchased a new Firebird Formula. With 500 miles on my new beautiful Firebird the car was not fast enough for me. I proceeded to yank out the motor and dropped in a 30 over 455 with a 428 crank, giving me a displacement of 440 cubic inches. Bolted on Ram Air IV heads with a specially ground cam from Comp Cams and made many other mods to the motor. A full manual reverse valve body Turbo 400 and a Dana 60 from Strange Engineering with 4.56 gears in the back, with many other mods to this car too numerous to list. The car suddenly went from a 17 second snail, to running 11.0 with street tires and closed exhaust. Other Pontiac enthusiasts in Chicago saw the performance of my car and starting asking me to work on their cars. Along with my best friend, we formed a small company called Ram Air Research. Over the next few years, we worked on approximately 500 Firebirds, GTO’s and Can Am’s in the Chicago area, turning each one into a rocket ship. My car continued to evolve also. Best run on my car was 8.59 at 162 miles per hour. I still have this car today and hope to break into the 7's when this car re-appears in a few years.
It was a natural transition for me to go from wrenching cars to selling parts. Since 1984, I have dedicated my life to helping fellow enthusiasts restore their vehicles by supplying them with the highest quality parts available on the market at the most reasonable prices. My love of Pontiacs continue today and a Pontiac is what I drive. I am saying all this so that everyone in your club understands that I love Pontiacs, especially Firebirds. This is why I am responding to all of the negative comments that have been posted on this board.
As of today’s date, I have never responded ever on any other board, including the Buick board where, as noted on this board, there also has been some negative publicity about my company. My fear in responding on this board is that, although the majority of the members on this board will be fair and understanding, I know that there will be some members, that no matter what I say, will take my words and twist them. I am always the first one in the building and generally the last to leave, working an average of 12 hours per day. We are a good size company, with a number of employees and we have hundreds of thousands of customers in our data base. It is difficult for me to know what goes on with every customer with every order, but I do try my best to be involved with as many orders as I can to make sure that they proceed smoothly. Ultimately, I am responsible for everything that happens with my company, good or bad, and I accept that responsibility.
In regards to the situation being brought up now on the Buick board, since this is an ongoing police investigation I cannot go deeply into details at this time what is going on except to say that the person who is entering the posts out there is very upset, and he blames my company. This all started over a gas cap for a Camaro that we normally stock and was on national backorder. We gave a full refund to the penny on the cap. Since the customer paid by Paypal, we refunded him by Paypal. When we did this eBay, (not us) marked his account as unpaid and eBay, (not us) sent him a friendly reminder to pay us. This was a computer software glitch in eBay’s system which has now been fixed. This was the catalyst for how things began. This individual had more than one screen name he was using on eBay and he apparently was violating eBay rules and policies long before he ever dealt with my company. As of today, his accounts continue to be suspended from eBay. This is not because I have the power, control, or authority to suspend a user from eBay. It is because of his repeated violations of eBay rules and policies. Ebay will not suspend a user for their first violation, they will send you an email, explaining what you did and their rules and policies. Generally, they will do the same for the second or third violation and this is per our account representative at eBay. In other words, you have to be a repeat violator of eBay rules and policies in most instances to be suspended. This individual has sent my company many threatening emails. We have chosen to ignore every one and do nothing with them. On May 15, 2006, he sent us a very threatening email saying what he wanted to do to me, and the sexually explicit things that he wished to do to my daughters. This email crossed the line. I am sure that everyone out there reading this will have to agree that an email of this sort directed to my minor daughters and what he wanted to do to them, was completely inappropriate. We filed a police report and we were going to pursue action against him, but when the emails and threat stopped from him, we felt that he was finally going away. Even though I was fuming over the emails he had sent, I just wanted this to end. A few months passed, we heard nothing and then he started again. It is at this point I decided action needed to be taken. This is now an ongoing police investigation. The FBI has been called and a few other government agencies have been brought into this as well. It should be noted that this person has a picture of a young girl approximately 4 years of age, who is naked from the waist up, on the internet. Also, this individual has told the police detective investigating this case, that he will be at the Sema show this year in Las Vegas, with the Baldwin Motion people. Yesterday, I spoke to the people who run Baldwin Motion, and they never heard of him. Also, as of yesterday, Sema has never heard of him and he is not registered to attend. Most of what this person has said are lies.
It has been said that if you tell a lie often enough, people will believe it. I am taking a risk in writing this letter and doing so against the advise of my attorneys and actually against my better judgement as well, but I really care more about what the members of this board feel about my company, more than any other board. We are not perfect, I know we make mistakes, but we have a dedicated crew over here that all love cars, and we try to give that personal service and get to know our customers, something that you will not get from many other part companies.
I may not always be available to take a personal phone call, as I am pulled a hundred different directions, but I can assure you that if someone truly has a problem, if it is put in an email, that email will almost always be put on my desk. If I don’t personally reply, I will give that email to my office staff who will reply for me. Undoubtedly, someone on this board will misconstrue my intention for writing this letter. Hopefully you will take this in the spirit in which it is written, heartfelt and genuine. My family has been threatened, their safety has been threatened, I am sure everyone can appreciate the situation I find myself in. I am asking for the help of this board and its members in letting this die down. This member does not need the encouragement, the banter, the accolades and the vicarious thrill he is receiving from all this attention. The best that can happen is that the authorities be allowed to handle this in a private matter. The majority of you are parents out there and I’m sure you can appreciate my need to protect my family, my company and my employee’s safety.
Respectfully, Marc Tamraz Owner, Tamraz’s Parts Discount Warehouse
Marc, I really appreciate your letter ,your response... I know how it is to run a businness, you cannot please everyone... I ran my fathers two dealerships (Volvo and Mazda) for 7 yrs as Gen mgr.... I really appreciate your explanation here about the Buick post....I dont know who Ms Tamraz is , maybe your wife...if so , I and a couple of others did have an ongoing "discussion" with her last year Re a friend of mine, Kevin, who felt he was not treated correctly...we could not come to terms on how we at opposite ends of the spectrum look at EBay feedback...that was the issue at hand then.... I fully understand your position in this matter you discuss above , and you may never have been involved in the "other" case ,ours... but it still does not explain "your" (if it is) policy on the feedback? I`ll copy from my post above
quote: snip...my discussion with Ms. Tamraz about her and my opinions on how to not take customers "hostage" for leaving "feedback"...... we do not agree and the problem is that IF you get a bad part...you cannot leave bad feedback abouth them ,because they then retalliate with bad feedback... the way it is SUPPOSED to work is , you leave feedback on the parts you receive,they are supposed to give feedback based on their dealings withn you, which IS : did they get paid on time!thats it...not to leave neg. feedback because you complained about late delivery or bad parts... end quote
Thank You for being upright to attend to our club and its members, hopefully this can/will all be cleared out....
I give Marc credit for posting his reply to this specific issue. I too am a small business owner and know that sometimes it can be difficult to deal with a very small percentage of people. That is why I have not chimed in on these specific discussions. They almost always boil down to he said, she said type situations.
As a note, in my dealings with them (only on a couple of occasions) they had good customer service and provided the parts requested. The feedback issue is a totally different topic.
68' Firebird 400 convertible, numbers matching, solar red w/ deluxe parchment interior. 66' Pontiac Ventura Hardtop 66' Pontiac Catalina Convertible
Hi Marc, I appreciate the fact that you came on board and told us your side of the story. I had a bad dealing with your folks about a year ago, I was satisfied with the part, the shipping and everything, I didn’t appreciate the nasty email demanding I leave you a good feedback on ebay. So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife, yet when I called back a few days later the same voice answered the phone. The negative feedback that your folks left me was never removed from my ebay account, your wife said she didn’t care if I ever bought anything from you again. Now someone might be getting a 45% discount from your folks for 1 reason or another but I will never buy anything from your company and I will tell all my friends about your idea of customer service and holding customers Hostage, until I see things actually have changed around there.
So I recommend you explain to your folks that there actions represent you, How does that old saying go "1 Oh Crud will wipe out a thousand atta boys".
I have to say that I'm sorry for posting that about the 45% discount. I don't get a 45% discount from them. At least not all the time. I have saved more than 45% on some things. The part I regret the most is that it came off that I got a discount because I posted good comments about them and that was wrong. I posted the good comments because I got good service, period.
Bjorn Nice to hear from you, and I appreciate your words. The latest update on the Buick site is I have posted our toll free number in the hopes that the person who originally posted and started this will contact me, so we can resolve this and move on. Regarding last years matter, I was away on business when all this transpired. My office staff did what they felt was right at the time. I would have handled things differently. This was discussed at length and new procedures have been implemented. Who leaves feedback first has always been one of the hottest topics on eBay boards and I’m sure it will continue to be. Feedback is voluntary, not mandatory . We realize there are a limited number of customers out there. We are not a vindictive company. We are not out to destroy anyones reputation on eBay, but we do have a need to protect our reputation on eBay as well. Before any neutral or negatives are left on eBay a meeting takes place amongst myself and at least 3 other members of my staff. In some instances we will even contact the buyer for their side of the story and see if we can remedy the situation. We do not just arbitrarily retaliate as has been suggested. Every day people buy items and do not complete the transaction. Less than 5% of those people receive negative feedback for not completing the transaction, the other 95% nothing happens to. By right I am supposed to hand out neutrals and negatives against every non paying buyer. Ebay would prefer for me to hand out these type of strikes as this will then tell the world who to deal with and who not to. I understand you and others may not agree with our policy but rest assured we are really not out to hurt anyone. Sincerely, Marc
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Hi Kevin I’m glad you were satisfied with the product that you purchased from us and with the shipping. Sorry if we fell short on the feedback site. Please read our posted reply to Bjorn. I am not aware that we sent a nasty email demanding that you leave us good feedback on eBay. If this is true, I am asking you to send me a copy of that email. You mentioned that we apologized to you, hopefully you took that apology and accepted it. Over the past year, we have fired more than one employee for various reasons. If Gina told you that the employee was fired, rest assured that the employee was fired. I have very little tolerance for insubordination. When you called back a few days later and heard what you thought was the same voice on the phone, that doesn’t mean that it was. It’s funny, but, I’ve been accused of being Rob, and Rob has been accused of being me, and everyone has been accused of being John or Dave. What I am trying to say is, that when people work closely together for a long time, they tend to pick up habits, demeanor, and phone characteristics of their fellow employees and I can tell you in 20+ years of doing this, it is absolutely true. Everyday I pick up the phone, and someone starts talking to me, thinking I was the guy they were speaking to before, and I have to interrupt them and say, please hold on, let me find who you were talking to. If Gina said she doesn’t care if you don’t ever buy anything from us again, that is not characteristic of her. You may not want to hear this but you must have pushed every single wrong button to get her to that point. I cannot prevent you from telling all your friends about your experience with our customer service, but I hope that you would let this go. I’m willing to wipe the slate clean and start fresh, I would expect that you would be willing to do the same. Regards, Marc
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
I thank you Marc for letting us get to know you and for giving us the opportunity to hear your story directly from the source!
I sincerely apologize for even bringing this up. Since this had been an issue previously, I thought it was important to share, but with your reply to clear the air, I'm actually glad that I did post it. I think you have set the record straight and have shown more than good faith in the group of Pontiac enthusiasts we have here. And I'm sure they will, as a group do right by you!
There are other boards where I would have to agree, your hesitation to post would be valid. But I have to say, there is something different about this group... it's more like a family, and I think your information will be well received!
Again I thank you for posting, and I'm sorry for any inconvenience. I think you may have cleared away the "bad press" and replaced it with an honest perspective we can all now relate to.
I have only bought and sold a few things on EBay , like just under 200, but I `ve always felt its the correct thing to do when someone pays you for your product (mine) that you then give feedback based on that part of the deal...he/she has fulfilled his/her obligation ,you`re supposed to give feedback on that part.... then its your/mine to live up to yours , delivering whatever you/I sold...then the buyer gives feedback on that part...
I know, many EBayers dont do this , you are/were? not the only one doing it "the other" way...but its not whats meant to be, "feedback"...
Brett, No hard feelings, I understand what you did and why you did it and if the shoe was on the other foot I probably would have done the same thing. Best Regards Marc Tamraz's Parts
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Like I said, I'm now actually glad I did post it, as it lead to you opening this line of communication, and I have to believe that says more alone than any post could.
Again, thanks for your willingness to participate openly and for your responces.
I tried editing this but it blew up so I am trying to fix it so folks can tell who said what, I hope this makes it a bit clearer.
You mentioned that we apologized to you, hopefully you took that apology and accepted it.
Question from tamraz Item: 1967 1968 67 68 Camaro front spoiler & bracket set RS (4556381630) This message was sent after the listing closed. tamraz is the seller.
Mr. Young I would like to extend an apology to you for the conversation we had yeserday 7/11/05. I behaved unprofessionally and regret the tone the conversation took. Regards, Alison Tamraz's Parts 1-800-442-4601 Respond to this question in My Messages.
My negative feedback your folks left. Petty, wants to make his own rules. When you don't do what he wants, he leaves negative-SELLERS BEWARE - a real blockhead!!!! Seller tamraz( 23645) Jul-11-05 10:31 4556381630 Reply by kyautomator: I explained ebay rules, her reply was "they dont go by them" because of Morons Jul-11-05 10:59 Follow-up by tamraz: 13,335 to 89 nuff said
Over the past year, we have fired more than one employee for various reasons. If Gina told you that the employee was fired, rest assured that the employee was fired. I have very little tolerance for insubordination. When you called back a few days later and heard what you thought was the same voice on the phone, that doesn’t mean that it was.Alison still works there Marc.
If Gina said she doesn’t care if you don’t ever buy anything from us again, that is not characteristic of her. You may not want to hear this but you must have pushed every single wrong button to get her to that point.
Or I was right, again customer relations Marc. I realize this is the short version.
I wouldnt go apologizing to anyone Brett, the exact same thing took place on this board a year ago. Someone brought up Tamraz just like you did and then Marc poped up for Damage control. It is what it is. I dont see any proof to support his claims that these people are in the wrong or that he was in the right. There are plenty other vendors out there that dont have this dark cloud following them around. I have only bought 1 item from Tamraz and had no problem with it but I source other vendors due to repeated complaints like this.
I think it would be best for all of us to just speak of our own interaction with this business. There's enough finger pointing from people who haven't even had a bad experience with them.
Since I have no personal experience with them, it's hard for me to say either way. I have to take both points of view at face value... But I do hope that this all turns out positive in the end. One can hope...
Kevin, It is apparent that you have issues with my company and if you want to call me to discuss them i will be happy to talk to you. My understanding is, you are mad because you felt we should have left feedback for you first even though we explained to you feedback is optional and not mandatory. I really don't want to keep go over the same topic on something that happened over a year ago. You left us negative feedback for not leaving feedback first for you. We shipped your order in a very timely manner, your feedback had nothing to do with the product, the sales transaction, or the shipping. This is reflected in your feedback, which is a childish issue of who leaves feedback first. Also we never called you a moron, moron is a word you typed in your response on eBay. Kevin, Alison apologized to you, Gina apologized to you, I apologize to you and as i said earlier lets wipe the slate clean. There is no need to keep going over old history.
Last edited by tamraz; 09/27/0606:14 PM.
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Marc, Yes I can easily let it go. All I ask is for you (your company)to treat your customers with respect. Follow the guidelines on Ebay and dont try to hold folks hostage.
Kevin, I am very happy to hear you can let it go. Thank You. We do treat our customers with the utmost respect. This is reflected by the many years we have been in business and the large repeat business we do. We do follow the guidelines on Ebay and if we didn't Ebay would have suspended us long ago. It is not our policy to hold customers hostage. We must be doing something correctly as reflected in our feeback score of 99.4%. Our total positive feedback is 38,230 with only 155 negatives. I wish we had no negatives but lets look at all the numbers and not just focus on one. Sincerely Marc Owner Tamraz's Parts Discount Warehouse
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Kevin, if you can please post this on the discusion board for me, it won't let me go thu , something about firewall and its really pi**ing me off! Thanks Daniel Ray
Marc I sent the link to the guys here just to let them know that the other board I am on had a problem also. I have been on FFG for YEARS as well as the buick board also. The main beef here was the feedback setting. You said that several of you decide on feedback before a neg is given. What is there to decide on?? If they win, pay fast then your part is done. GOOD feedback for a good paying customer period. If they don't pay, then neg feedback for them period. You do not get their money, ship the part and then leave neg if they neg you for a bad part. That is childish and bad buiness practices if you ask me, not protecting your company. Also you pop up on the boards just for damage control like you did here. 6 posts total! The way your company treated Kevin was a slap in the face to me. The members on here are like a extended family to me and I have met and hung out with many of them over the years ! Your company carrys many of our parts as well as buick parts and we are delited to see someone do it to help us out with our cars, BUT you shouldn't feel like you are going to have to go thur he#$ if something is wrong with one or be cursed at on the phone trying to get it fixed. After seeing the way this has been handled in the past I will continue to order my parts from year one, ames, etc until tamraz gets a grip on customer care and I don't mean joining a board just to try to put out fires. ps, your feedback would mean a lot if ebay had not removed so many negatives from you, as far as ebay goes , you are following their rules as feedback is not required but saying you do not hold customers hostage is not true being the way your company retaliates for a neg weather its your fault or not. I'm thru with this, just wanted to say my piece since I sent them the link. PS, next time you join a board, join for the right reason, for cars and friendship, not for this! Daniel Ray
Another person peeing and moaning with no actual business experience with Tamraz. It just muddies the water. Tamraz hasn't ripped anyone off. He's trying to do damage control. More suppliers means lower prices. You guys act like you want him out of business. Now, what good would that do?
Joe, I appreciate your comments, but I'm a little confused. I may be misreading your post. If you are suggesting that I posted on this site a year ago, I'm almost positive, I didn't. Yesterday, to the best of my recollection, was the first time I ever posted on this board. THe post you are referring to, were from Gina, not me. If you read my letter, my purpose for posting on this board was to ask for it's member's help to protect the safety of my family, business, and employees. I knew that by posting on this board, I would take a certain amount of heat and if me answering questions from this boards members, openly and truthfully, is damage control, then so be it. But, understand, that is not why I posted on this board. It is nice to have a friendly dialog and I am humbled and somewhat surprised, that so far, everyone has been pleasant and cordial to me. I wish to thank you all, this is a great site! Marc Tamraz
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Marc, I applaud you for taking the time and to explain...even though most looks like 'damage control', and beleive me ,if it was me , I`d do the same! Yes ,last year it wasnt You here on this Forum ,it was Gina...she and I had a long conversation about your feedback policy....she claimed I "didn`t get it", whereas I think she didnt "get it"...but we had a nice polite conversation..
Re the "other board" ,theres NO REASON in the world someone should treaten You or Your family over car parts! That is just wrong!
But I have to speak my mind ,and this is purely my opinion ,AND made as positive criticism...
You as a business owner have all the rights to treat Your customers any way You like, You set Your policies ,whether is re FeedBack or other things...
Nobody can tell You what to do, but just take a minute and listen to what this conversation was about...Kevin called your company ,not because he had parts problems ,it was re your feedback policy...well, he didnt "get thru" to the person he spoke with...the policy stands... I spoke with Gina about that policy... Maybe its the best policy for your company , I dont know.... It`s just that I went to NADA`s dealeship mgmt school in 1984 and its not along the lines of what they taught there... I also trained (one of the first in our local area) our company`s "customer satisfaction mgr" in 1985-86 ,so I just feel I have some input to give....this is just to tell You I`m not "just some old kook from a Firebird board" (even if thats true...LOL)
Jim stated that it looks like 'some o us' want You out of businnes', I dont think that is true at all,personally I wish You the best and I am only trying to help...
but from this "go around" ,the last two days, 2 things puzzle me 1) You stated first that the person 'misbehaving' with Kevin was fired....that does not seem to be the caser...and I am NOT asking You fire her ,God Forbid no!. It just 'seems'that your statement was not quite correct. 2) in all your explanations ,theres very little talk about the feedback policy , I understand thats probably not the big one on your mind ,but for this site ,that was the problem at hand...
Personally I would not do business with someone who up front tells you that only after I give feedback, you would do same for me , that is in my book "customer hostage taking"....so you control the feedback %...(and thats the whole 'beef' in a nutshell!)
But thats just me, my opinion...and I could be wrong...But I think many more than I feel that way ,and it may not be the best policy....of course its your company, your policy....no question....I just try to "lead the horse to water here, not make it drink"...
for whatever its worth Marc, I wish you and you family the best, best luck in business too....and I hope nobody harms anyone!
we welcome You to this site and hope to see you around more and maybe pics of your car(s), mine is in my sig. below...
Bjorn, Thanks again for the kind words, everything you say is appreciated and will be considered. I would like to ask all members of this site to go to Turbobuick.com and read what is being said over there. When you read the posts by Tommynos it should shine a little more light on what I have been dealing with and my concern with my family, company and employees safety. PS Nice looking car. Marc
Marc Tamraz, Owner Tamrazs Parts Discount Warehouse
Bjorn Quote: "Jim stated that it looks like 'some o us' want You out of businnes', I dont think that is true at all,personally I wish You the best and I am only trying to help..."
I need to address this because it's pointed at my statement.
When an individual follows another from one web site to another with long ranting posts when they have not even bought anything the only motive I can see is to harm the business.
When another decides he can let things go and then posts for someone who isn't a member then it shows a concerted effort to make a business look bad.
My post was aimed at this and not a general slam for anyone with an opinion.
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