Yah, selective objectivity. Where as, I'm dealing here with complete objectivity. I don't know Marc or his people. I don't know Kevin. Although I have talked with both on the phone. What I do know is that when two people are on the phone, only they know what was said. You can guess. You can take sides with your friends. It's far from 'the facts' though.
Yah, selective objectivity. Where as, I'm dealing here with complete objectivity. I don't know Marc or his people. I don't know Kevin. Although I have talked with both on the phone. What I do know is that when two people are on the phone, only they know what was said. You can guess. You can take sides with your friends. It's far from 'the facts' though.
not sure I follow you...'selective objectivity'? you mean that because I know a person personally , I shouldnt know him /her more than someone else?
you spoke with "both" on the phone...for less than a minute with Kevin ,you told me....I dont think that counts as to know how he is...
I have talked with You on email lots more ,but I dont think I "know" you....what I referred to is that when being around a person for some time , you know how that person jokes, you understand some sentnces that you might 'mis' understand in typed words... for instance I seriously doubt we would have this discussion like this if we knew ea other better...
and again ,since we were taking about "feed back" policy , I`m not taking sides with my friends,..I only state the way I think feedback should be done....it just happens to coincide with what Kevin thinks , and a few others , vs. what Marc thinks (or did think, I dont know at this point), or what Tamraz policy at least was......
re "facts" , as Marc stated, ... whomever Kevin spoke to was fired, but when Kevin called back last week, that same person answered the phone...its not very likely ,but is possible, that she is not working there anymore , but just stood around and happened to answer the phone at that time....I dont know...
not sure I follow you...'selective objectivity'? you mean that because I know a person personally , I shouldnt know him /her more than someone else?
You are not being objective when you call a phone conversation 'fact'. And say I 'know' what was said.
you spoke with "both" on the phone...for less than a minute with Kevin ,you told me....I dont think that counts as to knowing someone...
I said I didn't know him. I do know what he's like with a stranger over the phone. Maybe like when he placed his order.
I have talked with You on email lots more ,but I dont think I "know" you....what I referred to is that when being around a person for some time , you know how that person jokes, you understand some sentnces that you might 'mis' understand in typed words... for instance I seriously doubt we would have this discussion like this if we knew ea other better...
I would still try to help express a point no matter how good I know you.
re "facts" , as Marc stated, ... whomever Kevin spoke to was fired, but Kevin he called back last week, that same person answered the phone...its not very likely ,but is possible, that she is not working there anymore , but just stood around and happened to answer the phone at that time....I dont know...
As a business owner, if a customer has a gripe with an employee, it is my or my manager on duty's job to straighten out the issue and make the customer happy so they continue to do business and provide positive word of mouth.
If a customer demands that I fire an employee because they don't like the way they were treated, I would consider that an unreasonable demand and that customer may remain dissatisfied in that respect. However, a serious discussion with the employee would take place after the situation is defused.
If I tell the customer I will fire the employee, I had better have good grounds to do so or the employee will have a claim against me. I have dismissed two employees for incompetence and other issues. One went to court. I prevailed. In any case, the employees were fired, and remain fired. They are both customers now, as they understand that they were treated fairly and that their dismissal was not a personal issue, but professional.
If I did not intend to fire the employee, I would explain to the customer that the employee will be reassigned to other duties pending completion of retraining/review/anger management/education or whatever it takes to get the employee ready to carry out the assigned duties in a professional manner, and would then do so. And I would likely personally handle that customer's calls for a while to re-establish good will.
Vikki 1969 Goldenrod Yellow / black 400 convertible numbers matching
I may have missed the point but all that sounds good to me. Good and reasonable. I'm sure Marc Tamraz would agree. In fact, it sounds like that was exactly what he did. Or what Gina did.
I disagree. If a customer was told the employee was fired, to soothe the customer, and if that is not true, that does not speak well for the employer's veracity or good will.
I would not choose to have someone lose their job over a single incident, but one chronically bad employee will do far more damage, for far longer, than one happy customer can build.
Vikki 1969 Goldenrod Yellow / black 400 convertible numbers matching
Kevin Quote:"So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife."
It sounds like this could have been handled better by Gina. She never should have said that her employee was going to be fired if she didn't intend to follow through. If this employee was good enough to keep, Gina should have told Kevin that an apology was going to have to be good enough.
Kevin Quote:"So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife."
It sounds like this could have been handled better by Gina. She never should have said that her employee was going to be fired if she didn't intend to follow through. If this employee was good enough to keep, Gina should have told Kevin that an apology was going to have to be good enough.
Hey, Ive had more than a few beers tonight and I just want to say that everyone here is the best,,,, regardless of the pissin contests that we get into. Jim, Vikki, Bjorn, Banshee [Where are you BTW???], etc... are all the F'ing best regardless of any debats we have had, or they have had, etc.... Whatever,,,,, Merry F'ing Christmas Wait,,,, a little early on that one,,,, Meryy Halloween! Now all yo9u suckers smile at my drunken post and kiss each other!
Oh hey, Vikki, we need to hit Bell's brewery again,,, YUMMY!!! I was just thinking of earlier this year when we were up there,,, that was a blast! We should figure something out again like that. Heading to NW Indiana or CHI town for any reason?
They just re-opened a great rink in NW Indiana. St. John Ice Arena in St. John IN. Since they just re-opened they may not be booked up or at least a little cheaper. As for Tom, well I havent talked to him in a while. Let me know.
still consider Jim a 'friend', whether we agree on Tamraz feed back policy or not.....
lol I second that, we still seem to be waiting on a post from marc. Wonder if that will happen or not as its been a while now. After reading goofbay.com [yes thats spelled right lol, not ebay ] on feedbacks left I have my opion. I'll just stay with the ones I know myself like year one,etc. later guys Daniel Ray
It's all good guys, and I, for one, appreciate ALL the input on Tamraz. I have learned from this 'Buyer Beware'. From my end, I would never have guessed what was going on for other people. Thanks.
Well, I recieved all my parts from tamraz with the exception of the hood inserts which according to fedexe.com is on the truck and will delivered in an hour. What was really great is I didnt' have a business address to ship all the freight to, instead of having it deliverd to my house for more $$$ it was delivered to a local freight company and I picked it up there. The best part about that, it was about 1 mile from my house So... for all of you that care.. I ordered a shipment, paid with credit card, got good follow up(they emailed me all info and also called me about the shipment) It was delivered to shipping house and I opened all the boxes and looked at the stuff before I signed. It prompted me to go back and order the hood tach from them
I think tamraz is a descent company and I will keep trusting them with my orders if I have them in future.
I do believe if there is a problem with your order and you call up and act like a dickhead, they may be more difficult to deal with.. LOL [censored] yankees!
what a long drawn out topic here.now it is my turn to chime in.tamraz is a competiter of mine but i do understand their policies.i sell on ebay and i leave feedback when i have time.sometimes i forget but i care alot more about making the customer happy than feedback.i also keep my business small enough that i can do everything myself.i have tried paying people to help but they never care about your business as much as the owner will.i give every customer my attention and i deal with one at a time.marc's business is too large to do that and not many people understand how hard a business owner has to work doing the volume he does.i can't critisize the man.i think he is doing a good job from what i can see and feedback should not be what determines which company you buy from.the quality of the part and how they handle the transaction is what is important.
an update, when I got home the ups man came with my hood inserts
so I ordered and recieved, a 400 hood, inserts, two fenders, trunk, rear pannel (rear light area) and the strip behind the rear window... shipped for $1540
I liked it all so much, I called them back and ordered the hood tac It was like $200ish If I remember right..
everything came in great, quick, and with good communication
Great! Let us know about how the sheet metal fits. How does that hood look? Pics would be great too. It's good to stay up to date on what all the suppliers have.
I bought the 400 hood from Tamraz in early 2004. The inserts were sent separate from the bulk hood shipment of course.
I was concerned when I picked up the 400 hood and there were no inserts inside the large box, but one call to Tamraz cleared it up. The inserts arrived a day or two later through normal mail.
The quality (at that time) of the hood was great, and I am very happy with the hood.
'68 428 HO M3 Monster, 4-on-the-floor! Need I say more?
It will be a while before the hood is ready to bolt on. I'm currently ripping out the motor, taking the fenders off, need to fix firewall with a little patch and weld,
I bought a 400 hood from Tamraz and I had no problem with him or his company. I've also received a free set of heads from Bjorn (very generous - all he asked me to do was pay for shipping). In addition I bought a pair of window regulators from 69firebird man for a very fair price and he got them to me quick. Tamraz sounds to me to be a solid individual. He went way beyond the call to come on here and address this situation. I'm a coach and if there is one thing I know for sure there is no way you can make everyone happy - no matter what you do. Thanks again to Bjorn and Terry
Never had a problem with them, and I've used them on a couple of occasions. Might I be one of the lucky ones?
the only thing we discussed was their EBay feedback policy and demeanor when asked about it, not their products , which everyone seems to be ok with...
i got a battery tray and hold down from them part was good and they shipped it quick so no problems here
1967 firebird 1976 Trans Am 1979 TATA 1991 Trans Am GTA 1996 Trans Am convert(1 of 174 triple white) 2002 Trans Am Collector Edtion #1358 2008 G8 GT 1972 Chevy C/10
I can safely say I will never buy anything from them, to much bullsh1t and to many negatives for my money.
I am a chef and used to be a business owner, The guest or customers need to be your #1 priority and from what I have read on multiple sites this Company just does not get it.
1969 GTO Convertible 1969 Firebird 400 1979 Trans Am 1995 Trans Am Convertible
Well I thought I would give them a chance but I got BSed by them. I ordered a door skin on 7/10/08 and was told that it was "in stock and will be shipped today." Of course it is the 24th and I had to call them -and it was shipped from the manufacturer direct on the 21st. I spoke with the manager, John and he was very helpful and apologetic, yet nonetheless I am perturbed a bit over the wait and the story that it was being shipped that day. I asked directly and emphatically. Next time I will insist on a tracking number by the end of business that day, or cancel my order. I will give them one more chance and deal with the manager, and if they flub it, they won't get my business again.
1969 Firebird 350 Coupe, Rust free Texas body, formerly brown, now a TA clone with quality spoiler, latching hood and TA wheel; 1969 GTO Convertible Expresso Brown/Parchment(currently painted red). Both numbers matching. My first love was a Cameo White 67 326 Coupe, bought back in 1983, at the age of 17, for $1,200. Been hooked since on PONTIAC! Working on a 67 400 ragtop for customization-Gulf Turquoise/Parchment/400/4 spd! My winter project!
this is an old thread but I thought I would chime since I have recently dealt with them.
I talked to one lady Diane about a part and she said to call to make sure it is in stock before you buy it on ebay. So I made sure it was, bought it and then went to pick it up at the warehouse. No problems, although one guy was kind of rhude.
I will go back to them if the price is right since I can just pick it up.
I got some parts from them shipping, was delayed "back order" when I complained they bard me on ebay..sell something that you dont have and when some one complains bar um....great policy! NOT I wouldnt buy from them again if they had the only thing on earth that I needed....
this is an old thread but I thought I would chime since I have recently dealt with them.
I talked to one lady Diane about a part and she said to call to make sure it is in stock before you buy it on ebay. So I made sure it was, bought it and then went to pick it up at the warehouse. No problems, although one guy was kind of rhude.
I will go back to them if the price is right since I can just pick it up.
exactly why they are a problem.....why should a customer call to see if they have the part in stock ,that they list for sale on EBay??? Isnt it their job to make sure they have in stock what they sell?? Bad policies all over ....
I agree Bjorn, it means the customer has to jump through hoops even before ordering and that isn't right.
Similarly you shouldn't list parts on ebay if you don't actually have them ready to ship. I would assume people ordering parts they don't have is where most of the feedback comes from.
![[Linked Image from hosting.photobucket.com]](https://hosting.photobucket.com/albums/ss328/alvey_john/john-alvey-1968-Firebird-oct2012-2.jpg)
