way back , further than the history goes on this subject "we" (several fgf`ers) had a mostly verbal issue with Tamraz...based on their 'policy' of not giving you feedback until you did,, 'holding the customer hostage to get positive feedback'....mrs Tamraz and husband both signed up here on fgf to argue their points..I also spent a couple of private emails back and forth with them....so far nobody has had any parts problems (like bad parts) with them as far as I know , but their "policy" and "customer service" seem to lack.....