I agree , they might get the next order correct , but how many employees of this company messed my order up. Someone placed the E-bay ad for a part that was not in stock. Someone saw that I used buy it now and paid instantly. Someone then tried to ship the item and found they didn't have it in stock.Someone decided to not notify me then that the order couldn't be filled. Someone ignored my E-mails about the order twice.Finally it was up to me to call in 15 days after payment to sort the problem out. NOW SOMEONE THERE HAS THE SAME AD RUNNING AGAIN WHEN I WAS TOLD THE ITEM WOULDN'T BE BACK IN STOCK TILL MID JANUARY. The Guy on the phone who helped sort my problem out didn't have an Indian accent so I assume that Tamraz hasn't gotten that big yet.This forum is for people to warn others of potential problems with companys selling Pontiac parts.This was a small transaction and I PROMPTLY received my money back - BUT what if I hadn't taken the initiative to call them ? I'll spend my money elsewhere. As a side note : The day this order blew up , I called " the Parts Place " and ordered the shift boot I needed.I received it , but it was the OER part that was universal for a non console car. I called them up and explained my problem. A very nice gentleman verified that I had the wrong part and promptly said he would ship the correct part immediately. I then asked if he wanted to get the wrong part back first , he said to just keep the wrong part for my trouble. I received an E-mail confirming my replacement shipment and received the correct part 3 days after that e-mail at no charge to me. NOW THAT IS CUSTOMER SERVICE !