IT is such a strange field because only IT people understand it. And IT people usually aren't doing the hiring, firing, and decision-making.
Excellence goes unnoticed because everything is working "as it should". No one realizes what it takes to implement and maintain systems - only the IT people. But when something goes wrong EVERYBODY knows that it's the IT's person's fault.
It's an odd area of employment. I've watched it develop over the last 15 years, shaking my head the whole time.
You guys should see it from an electrician project management perspective.