Email history with Classic Industries about the burlwood components.

Very disappointing
------------

Hello Will,

The production process can take anywhere from 6 months to a year. Then once in tooling, it may take up an additional 6 months to a year. This time frame is out of our control. We do not have any say in how long a part will take to become available.

Cecelia Escamilla
Customer Service
Classic Industries
(800)854-1280


From: William Hawkins II [mailto:will@willrocks.com]
Sent: Tuesday, July 13, 2010 3:19 PM
To: Classic Email
Subject: Re: Invoice #10189528

Hi, Cecelia -

I still don’t get it... What kind of ETA are we looking at? I have a restoration waiting on these parts.... And the parts that have been shipped are only good with the parts that haven’t... As I need all of the components.

Thanks,
Will


On 7/13/10 2:29 PM, "Classic Email" <info@classicindustries.com> wrote:

Hello William,


All four parts remaining on your backorder list are currently in production, not tooling. Tooling is the final stage for the making of a part. The production stage is the longest because this is when the part is just awaiting to be perfected with test fitting and having all of the raw materials necessary to begin tooling. Please do not be discouraged from keeping these parts on order. We fill are backorders in the order as we receive them, so this will keep your place in line to obtain these parts as soon as they become available. We do not bill for backorders until they are ready to ship. If you decide to no longer wait for these parts, then please let us know so that we can cancel your order before it ships. Please let me know if you have any further questions.

Thank You for choosing Classic Industries as your parts supplier!!

Cecelia Escamilla
Customer Service
Classic Industries
(800)854-1280


&#65532;
From: William Hawkins II [mailto:will@willrocks.com]
Sent: Sunday, July 11, 2010 5:31 PM
To: Classic Email
Subject: Re: Re[2]: Firebird parts inquiry

Hello -

Now that I have placed an order ( # 10189528 ), can the availability or ETA of these parts be updated?

If the status is still just “in tooling” - can you explain what this means and get a general ETA? 3 to 5 days? 3 weeks? Etc.

Looking forward to showing your products off!

Thank you!

Best,
Will



On 7/8/10 11:43 AM, "Classic Email" <info@classicindustries.com> wrote:

Hello,


Part K215 in Burl wood is in tooling right now with no ETA to provide. You can place one on order now to be placed in line to receive this as soon as it becomes available.


Thank You for choosing Classic Industries as your parts supplier!!

Cecelia Escamilla
Customer Service
Classic Industries
(800)854-1280


From: William Hawkins II [mailto:will@willrocks.com]
Sent: Thursday, July 08, 2010 7:17 AM
To: Classic Email
Subject: Re: Re[2]: Firebird parts inquiry

Excellent!
How long would it take to get this part in stock if I order it?

Thanks,
Will