The Tech Help forum was simply created as an alternative for our mailing list since a few people do not want to participate in a mailing list format.
Down side to this is what you have seen, splintering of participation with most of the support and die hards using the mailing list. The mailing list messages autumatically go to the subscribers while the web based forum require the participants to go to the web page. This will reduce the amount of participation especially combined with the email directly feature (mentioned in previous reply). I for one like the mailing list especially with my software's custom filtering.
I had reservations adding the Tech Help to the Classifieds and only did so since a few asked for it and did not see how it could hurt.
Geoff
------------------ Geoff Martin, Admn - First Generation Firebird