Seriously guys/gals, if I am the idiot here please tell me. Honestly, I can take it. I just can't fathum a company responding to and speaking too (E-m) a customer this way.
Was I pi$$ed? Yeah, I did say "pi$$ poor" in my E-m. However, in this case I am the customer who paid for and expected a part. I was actually expecting this thing to show up tomorrow figuring it's a light piece of plastic, toss it in the mail and bingo no biggie. But then to have not only one, but now two employees treat me like crap. Unreal.
I really would have expected if not the first reply but definately the second one to say something like this:
Dear customer,
I was forwarded this E-m of yours concerning our company and or our customer service. I have read over the E-mails and I would first like to appoligize for any inconveinience this may have caused. Second, I would like you to know that you will receive a full refund and again, I appoligize that we were unable to meet your expectations.
Also, I would like you to know that we understand you are upset regarding this situation. We did not intend for this to happen. I hope you will forgive us for this mistake and will give us another opportunity in the near future to supply you with another part/item.
Sincerely,
Is this too much to ask for? I'm going to send this to them and tell them to cut and paste it the next time they screw up. It will be a free gift from me to them to help them improve their "piss poor" customer service skills. LOL
