i buy parts from them on a regular basis and ralph is a real nice guy if you can ever get to speak to him.he has expanded over the years and he has some people working in the office that are not as knowledgeable as him.i dont deal with their retail end of it but they do their best to help as many as they can.when you are in business,there are always going to be a few mistakes made and it happens.i have screwed up on more than one occasion myself.it is tough to get 100% customer satisfaction.i am shur if ralph knew of the problem;he would do something about it