Terry, I'll call you tomorrow. Just got in from a long day of travel...

Amervo, It figures there would have to be someone out there who would take the side of the fools in this case. 1000% huh, so if you paid for something up front that was advertised as a "buy it now", 9 in stock, then 6 days later were notified that the item was in fact not in stock when you made your purchase, then called names by the seller (a supposed "business") you wouldn't be upset?

Yea ok bud, I have some ocean front property in AZ as they say. Regardless of my attitude, ANY proffessional business would never have pulled a stunt like this in the first place, and if it did happen on accident would NEVER call the customer names and say the things that they have said to me UNDER ANY circumstance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've ordered almost 10k in parts from Ames. I have had two issues. One with a pair of door handles that pitted after 10 months on the car. I called, they listened, called me back and told me to send them back and they would replace them!

Second, I bought and paid for a set of date coded spark plug wires. They only had one set left, sold them to me and then needed them for a show, told me they were on the way, the item never did ship. I called them and explained my situation. I later received a call from Steve Ames with an appology and my wires were shipped over night the next day. Then, at the Pontiac Nationals last summer, I met Steve Ames in person. I mentioned to him about the wires, he remembered exactly the situation and appoligized yet again.

I explained to him that the reason for me mentioning it to him was so that I could thank HIM for taking care of me, the customer. He thought it was crazy that I would thank him and he insisted that he was to thank me for the business.

That my friend is how a business should opperate, that is how a business suceeds! Just to clarify for you and others like you, it's called CUSTOMER SERVICE!

Does this seem petty and stupid? Maybe. Did it need to get to this point? NOPE. This type of "customer service" is only one reason this country is so screwed up. And then these businesses cry when they fail and blame it on fair trade etc. LOL

Amervo, if I had to guess at your occupation would it be a defense attorney by chance? Oh well, everyone is entitled to their opinion even if it is wrong...