this makes for some good reading. i pour concrete for a living. and customer are valueable. 20% of my work is return or refferals, by private individual. not other contractors. if joe blow wants a shop or driveway he'll pay 20% more for me, over tyrome and his buddies. but there is a difffence, mainly in, what is laying in your yard. if it's wrong, or has a [censored] finish. it will come out! at a big loss for me. but customer are valueable. if joe has a buddy, guess who he's going to suggest if he needes some mudd poured! SO SPREAD THE WORD! next time tell him to ship the part and you'll send the money. email to then follow six days later.