Bjorn
Nice to hear from you, and I appreciate your words. The latest update on the Buick site is I have posted our toll free number in the hopes that the person who originally posted and started this will contact me, so we can resolve this and move on. Regarding last years matter, I was away on business when all this transpired. My office staff did what they felt was right at the time. I would have handled things differently. This was discussed at length and new procedures have been implemented. Who leaves feedback first has always been one of the hottest topics on eBay boards and I’m sure it will continue to be. Feedback is voluntary, not mandatory . We realize there are a limited number of customers out there. We are not a vindictive company. We are not out to destroy anyones reputation on eBay, but we do have a need to protect our reputation on eBay as well. Before any neutral or negatives are left on eBay a meeting takes place amongst myself and at least 3 other members of my staff. In some instances we will even contact the buyer for their side of the story and see if we can remedy the situation. We do not just arbitrarily retaliate as has been suggested. Every day people buy items and do not complete the transaction. Less than 5% of those people receive negative feedback for not completing the transaction, the other 95% nothing happens to. By right I am supposed to hand out neutrals and negatives against every non paying buyer. Ebay would prefer for me to hand out these type of strikes as this will then tell the world who to deal with and who not to.
I understand you and others may not agree with our policy but rest assured we are really not out to hurt anyone.
Sincerely,
Marc