Kevin Quote:"So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife."

It sounds like this could have been handled better by Gina. She never should have said that her employee was going to be fired if she didn't intend to follow through. If this employee was good enough to keep, Gina should have told Kevin that an apology was going to have to be good enough.