Bjorn, You are a tough nut to crack. Maybe if I site some real life experiences that we have both had. Remember, I'm writing this with a smile. Follow this: There is this buyer. Lets call him Ron. He buys this used steering column off eBay from a seller, we will call the seller Terry. Terry's column is in fine used shape. Ron just needs the collar off it because his car was a column shifter now switched to floor shifter. Ron destroyes the used column he bought from Terry. Ron is one of those odd ducks that will pull out a hair in a restaurant and put it on his burger after he eats half and starts screaming about the hair. You know, so he can get his money back and another free burger. Well, Ron tells Terry in an email that he's going to need another column because the one he was sent is junk. Terry knows better and decides to make his stand, here and now, against this BS. Ron leaves Terry the most terrible feedback he has ever read! Terry, being the people loving dude that he is, has already left Ron gleemingly positive feedback because he leaves it right away when he gets paid. Can you see that Terry may have left feedback a little prematurely? Is the sale complete before the buyer tells the seller that he/she is satisfied? When you were in the car business, was the sale complete when you got paid? Did you make up your mind about the sale when the buyer handed you the check? Or, could you rate the sale better after you presented the car and had a chance to hear any concerns?
