Hi Kevin
I’m glad you were satisfied with the product that you purchased from us and with the shipping. Sorry if we fell short on the feedback site. Please read our posted reply to Bjorn. I am not aware that we sent a nasty email demanding that you leave us good feedback on eBay. If this is true, I am asking you to send me a copy of that email. You mentioned that we apologized to you, hopefully you took that apology and accepted it. Over the past year, we have fired more than one employee for various reasons. If Gina told you that the employee was fired, rest assured that the employee was fired. I have very little tolerance for insubordination. When you called back a few days later and heard what you thought was the same voice on the phone, that doesn’t mean that it was. It’s funny, but, I’ve been accused of being Rob, and Rob has been accused of being me, and everyone has been accused of being John or Dave. What I am trying to say is, that when people work closely together for a long time, they tend to pick up habits, demeanor, and phone characteristics of their fellow employees and I can tell you in 20+ years of doing this, it is absolutely true. Everyday I pick up the phone, and someone starts talking to me, thinking I was the guy they were speaking to before, and I have to interrupt them and say, please hold on, let me find who you were talking to. If Gina said she doesn’t care if you don’t ever buy anything from us again, that is not characteristic of her. You may not want to hear this but you must have pushed every single wrong button to get her to that point. I cannot prevent you from telling all your friends about your experience with our customer service, but I hope that you would let this go. I’m willing to wipe the slate clean and start fresh, I would expect that you would be willing to do the same.
Regards,
Marc