Hi Marc, I appreciate the fact that you came on board and told us your side of the story. I had a bad dealing with your folks about a year ago, I was satisfied with the part, the shipping and everything, I didn’t appreciate the nasty email demanding I leave you a good feedback on ebay. So I called your office, I was cussed out and treated very badly on the phone from one of your employees, who did apologize later and supposedly was fired that day according to your wife, yet when I called back a few days later the same voice answered the phone. The negative feedback that your folks left me was never removed from my ebay account, your wife said she didn’t care if I ever bought anything from you again. Now someone might be getting a 45% discount from your folks for 1 reason or another but I will never buy anything from your company and I will tell all my friends about your idea of customer service and holding customers Hostage, until I see things actually have changed around there.
So I recommend you explain to your folks that there actions represent you, How does that old saying go "1 Oh Crud will wipe out a thousand atta boys".
