what a long drawn out topic here.now it is my turn to chime in.tamraz is a competiter of mine but i do understand their policies.i sell on ebay and i leave feedback when i have time.sometimes i forget but i care alot more about making the customer happy than feedback.i also keep my business small enough that i can do everything myself.i have tried paying people to help but they never care about your business as much as the owner will.i give every customer my attention and i deal with one at a time.marc's business is too large to do that and not many people understand how hard a business owner has to work doing the volume he does.i can't critisize the man.i think he is doing a good job from what i can see and feedback should not be what determines which company you buy from.the quality of the part and how they handle the transaction is what is important.